What are the responsibilities and job description for the Evening Receptionist position at Shottenkirk KIA Fort Bend?
Job Title : Evening Receptionist
Location : Shottenkirk Fort Bend Kia
Department : Customer Service
Reports To : Office Manager / Controller / GM
Job Summary :
The Evening Receptionist at Shottenkirk Fort Bend Kia will provide exceptional customer service and assist with administrative tasks during the evening shift.
This role requires a friendly, professional demeanor and excellent communication skills to handle customer inquiries, manage calls, and ensure the smooth operation of the reception area.
The Evening Receptionist will act as the first point of contact for customers, visitors, and staff, helping create a welcoming and efficient environment.
Key Responsibilities :
Customer Greeting & Assistance :
Greet customers, visitors, and employees warmly as they enter the dealership.
- Assist with customer inquiries and direct them to the appropriate departments (sales, service, finance, etc.).
- Ensure customers feel comfortable and informed while waiting.
Phone Management :
Answer and direct incoming phone calls in a professional manner.
Appointment Scheduling :
Assist customers in scheduling service appointments for vehicle maintenance and repairs.
Administrative Support :
Perform data entry and maintain accurate customer and service records in the dealership's system.
Customer Waiting Area :
Maintain the cleanliness and organization of the reception area, ensuring it is welcoming and comfortable for customers.
Communication :
Serve as a liaison between customers and staff, ensuring that all communication is clear and professional.
Evening Closing Duties :
Assist in closing the reception area and securing the front desk at the end of the shift.
Other Duties as Assigned :
Assist in general office tasks as needed.
Qualifications :
Working Hours :
This position is essential to maintaining the smooth operations of Shottenkirk Fort Bend Kia, ensuring customers have a positive experience and their needs are met efficiently during the evening hours.
