What are the responsibilities and job description for the Automotive Service Advisor position at Show Low Ford?
Job Overview
Show Low Ford is looking for a full time, reliable, and professional Service Advisor. As an Automotive Service Advisor, you will serve as the primary point of contact between our customers and the service department. Your role is crucial in ensuring customer satisfaction by effectively communicating service needs, providing accurate estimates, and facilitating the repair process. You will leverage your knowledge of vehicle maintenance and repair to assist customers in making informed decisions regarding their automotive needs. Pay DOE, will be discussed and agreed upon prior to first day.
Duties
- Greet customers and assess their automotive service needs.
- Align customer expectations with service capabilities and timelines.
- Provide detailed explanations of services performed, including upselling additional services when appropriate.
- Manage customer inquiries and resolve any issues related to service delivery.
- Stay updated on automotive technology and repair techniques.
- Ensure a high level of customer service throughout the entire service process.
Skills
- Strong collaboration skills to work effectively with both customers and service technicians.
- Proven upselling abilities to enhance customer satisfaction while increasing sales opportunities.
- Proficiency in transmitting technical information clearly and concisely to customers.
- Excellent customer service skills to foster positive relationships with clients.
This position requires a proactive approach to problem-solving and a commitment to delivering exceptional service. If you are passionate about the automotive industry and possess the necessary skills, we encourage you to apply for this rewarding opportunity.
Job Type: Full-time
Pay: $30,000.00 - $65,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Work Days:
- Weekends as needed
Ability to Commute:
- Show Low, AZ 85901 (Required)
Ability to Relocate:
- Show Low, AZ 85901: Relocate before starting work (Required)
Work Location: In person
Salary : $30,000 - $65,000