Cashier

CASHIER

Reports to: Store Director

FLSA Status: Non-Exempt

SUMMARY

The Cashier to manage all transactions with customers accurately and efficiently. Cashier responsibilities include receiving payments and issuing receipts, and keeping track of all cash and credit transactions. Successful cashiers have previous experience in a customer service position and good knowledge of how cash registers operate, and are available to work evening and weekend shifts. Ultimately, you’ll ensure all transactions run smoothly and will maximize customer satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Process customer purchase transactions using point-of-sale systems
• Scan goods and ensure pricing is accurate
• Collect proper forms of payment and provide change accurately to maintain a balanced drawer
• Issue receipts, refunds, change or tickets
• Redeem stamps and coupons
• Bag customer purchases
• Cross-sell products and introduce new ones
• Perform open and closing duties as needed
• Resolve customer complaints, guide them and provide relevant information
• Greet customers when entering or leaving the store
• Maintain clean and tidy checkout areas
• Assist with duties in other areas of the store when needed
• Handle merchandise returns and exchanges
• Perform all other duties as assigned

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, experience and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work experience as a retail cashier or in a similar role in sales
• Familiarity with electronic equipment, like cash register and POS
• Good math skills
• Strong communication and time management skills
• Customer satisfaction-oriented
• Attention to detail and accuracy in cash handling
• Ability to work in fast-paced environment
• Ability to handle stressful situations with professionalism

WORKING CONDITIONS

• Work is typically performed in normal grocery store conditions, near entrances where temperatures may fluctuate
• Must be available to work a flexible schedule including a variety of shifts, days, evenings, nights, and weekends including overtime, as needed

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to stand for extended periods of time
• Frequently required to stand, walk, and stoop, kneel, crouch or crawl
• Must have visual and hearing acuity
• Must have digital dexterity to operate point-of-sale system
• Consistently perform repetitive tasks
• Ability to use hands and fingers to ring and bag customer purchases, and reach, lift and carry 25 pounds on a regular basis
• Ability to speak to, hear, and understand others via phone and in person in English

JOB SUCCESS FACTORS

Customer Service

• Create customer loyalty by delivering outstanding customer service, executing sales promotions, ensuring quality foods products are available to sell

Honesty & Integrity

• Always maintain professional and ethical behaviors
• Create accurate records including Waste Logs
• Maintain confidentiality regarding private employee matters

Authenticity

• Express genuine care for the team, the customers, and the business

Maintain High Standards

• Always perform tasks to the highest standards

Positive attitude

• Take pride in executing job tasks and maintaining a clean, organized work area

Teamwork

• Maintain open communication with all co-workers
• Support team members and cooperate in providing excellent guest service

Accountability

• Listen openly to performance feedback and incorporate suggestions into work processes and attitude

Reliability

• Arrive punctual and ready to begin work assignments
• Deliver quality work product using resources and time allocated