Convenience Store Cashier

CONVENIENCE STORE CASHIER

Reports to: Store Director

FLSA Status: Non-Exempt

SUMMARY

The Convenience Store Cashier to handle customer transactions efficiently while assisting with food preparation and maintaining store cleanliness. In this role, you will operate point-of-sale systems, process payments, and provide excellent customer service while also preparing food and ensuring convenience store operations and upkeep. Responsibilities include managing inventory, maintaining gas pump supplies, and ensuring a clean and organized work area. To succeed in this position, you should have prior customer service experience, familiarity with cash handling, and the ability to work evening and weekend shifts. This role is essential in ensuring smooth transactions, quality food preparation, and an outstanding customer experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Process customer purchase transactions using point-of-sale systems
• Scan goods ensuring price is accurate
• Collect proper forms of payment and provide change accurately to maintain a balanced drawer
• Issue receipts, refunds, change or tickets
• Provide quality customer service
• Redeem stamps and coupons
• Stock shelves and supplies
• Oversee inventory
• Maintain store and gas pump cleanliness
• Restock supplies
• Assist in preparing hot foods
• Perform open and closing duties as needed
• Resolve customer complaints
• Reconcile the drawer
• Perform all other duties as assigned

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, experience and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be 18 years or older
• Ability to work with minimal supervision
• Excellent communication and interpersonal skills
• Basic math and reading skills
• Ability to work in a fast-paced, multi-tasking environment
• Ability to handle stressful situations with professionalism

WORKING CONDITIONS

• Work is typically performed in standard convenience store setting, with occasional tasks in cold storage areas, freezers, beer caves, and outdoor conditions
• Frequently work with high temperatures associated with the cooking equipment
• Must be available to work a flexible schedule including a variety of shifts, days, evenings, nights, and weekends including overtime, as needed

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to stand and walk for extended periods of time
• Frequently required to stoop, kneel, crouch or crawl
• Must have visual and hearing acuity
• Occasionally lift and carry up to 50-pound trash bags out of trash cans and into a designated disposal area
• Occasionally to frequently climb a foot stool or ladder to reach items located on shelves, in coolers, freezers, stockrooms, etc.
• Continuously communicate with and listen to customers, management, and other team members to ensure optimal performance
• Consistently perform repetitive tasks
• Ability to use hands and fingers to reach, lift and carry 25 pounds on a regular basis
• Ability to speak to, hear, and understand others via phone and in person in English

JOB SUCCESS FACTORS

Customer Service

• Create customer loyalty by delivering outstanding customer service, executing sales promotions, ensuring quality foods products are available to sell

Honesty & Integrity

• Always maintain professional and ethical behaviors
• Create accurate records including Waste Logs
• Maintain confidentiality regarding private employee matters

Authenticity

• Express genuine care for the team, the customers, and the business

Maintain High Standards

• Always perform tasks to the highest standards

Positive attitude

• Take pride in executing job tasks and maintaining a clean, organized work area

Teamwork

• Maintain open communication with all co-workers
• Support team members and cooperate in providing excellent guest service

Accountability

• Listen openly to performance feedback and incorporate suggestions into work processes and attitude

Reliability

• Arrive punctual and ready to begin work assignments
• Deliver quality work product using resources and time allocated