What are the responsibilities and job description for the Client Support Specialist position at Showami?
About Showami
Showami is the largest on-demand showing agent community in the United States, revolutionizing how real estate professionals manage property showings. Our platform provides a seamless, reliable, and convenient solution for agents, enabling them to focus on growing their business while leaving the logistics to us.
We are looking for a dynamic Client Support Specialist to serve as the primary point of contact for our Brokerage and Property Management accounts. You will play a pivotal role in onboarding new clients, addressing their needs, and ensuring they get the most out of the Showami platform. This is an exciting opportunity for anyone passionate about client relationships, technology, and the real estate industry.
- Onboarding & Demos
Conduct engaging and informative onboarding demos to introduce new Brokerage and Property Management accounts to the Showami platform.
- Client Meetings
Meet with existing clients to explore and address pain points, enhancing user satisfaction and success.
- Account Validation
Support our customer service team in validating account credentials as required. Validate onboarding surveys submitted on Showami and channel them through the correct funnels.
- Liaison for Larger Accounts
Act as the primary point of contact for critical accounts, addressing feedback and providing tailored support by escalating issues to the appropriate teams.
- High-Level Support
Assist our Executive Assistant in managing complex support inquiries, ensuring quick and effective resolution.
- Update the Knowledge Database
Research our current knowledge database for items that need to be updated along with adding new items being developed to the database.
To thrive in this role, you should have the following skills and experience:
- Proficiency with platforms like Zoom, Microsoft Teams, and Google Meet to deliver seamless virtual demos and meetings.
- A positive attitude with exceptional presentation skills.
- Strong technical competencies paired with the ability to adapt to new software tools quickly.
- A background in real estate is preferred but not required.
- Previous experience conducting online demos is highly desirable within a remote or digital-first working environment.
- Ability to present product pitches at in-person marketing events
- Working laptop with a camera
- Strong Wi-Fi connection 4G
- Be part of a revolutionary platform transforming real estate services for professionals.
- Work with a collaborative, innovative team dedicated to delivering exceptional client experiences.
- Engage in a fast-paced environment where your contributions have an immediate, tangible impact.
If building strong client relationships and shaping customer success is your calling, we’d love to hear from you. Come help us redefine what’s possible in Real Estate with Showami.
