What are the responsibilities and job description for the Arcade Attendant position at Showboat Hotel & Island Waterpark?
Job Title:
Arcade Attendant
Location:
Showboat
Showboat LLC
Department:
Arcade
FLSA
FT/PT Status:
Non-exempt/Hourly
Part-time
Summary of Position
Responsible for overseeing the day-to-day operations of an arcade, including providing customer service, ensuring the proper function of games, troubleshooting minor issues, maintaining cleanliness, ensuring customer safety within the arcade environment and great customer experience.
Organizational Relationships
Reports to:
Arcade Supervisor, Arcade Manager
Supervises:
NA
Qualifications and Skills
- Must be 18 years of age or older
- Bilingual preferred, but not required
- Ability to interact positively with customers, address concerns, and maintain a friendly demeanor
- Understanding of how arcade games operate
- Observing game functionality and identifying issues quickly
- Manage multiple tasks simultaneously in a busy arcade setting
- Self-starter, able to work in a busy and bustling environment
- Excellent communication and interpersonal skills
- Work flexible schedule including nights, weekends, and/or holidays as needed
Education and Experience
- High School diploma/GED or equivalent education
- Previous experience in an Arcade
Duties and Responsibilities
Customer Service:
- Greet arcade customers, explain games rules, answer questions, and resolve minor customer concerns
- Address arcade guest problems and complaints immediately by consulting with the Director of Arcade
- Must be familiar with all aspects and areas of the arcade and nearby areas
Arcade Cleanliness:
- Keep the arcade area clean and organized, including wiping down machines, collecting trash, and maintaining a tidy appearance
- Ensure arcade, redemption, and raceway area presentable at all times
Safety:
- Enforce arcade rules and regulations, addressing inappropriate behavior, and ensuring customer safety
Team Collaboration:
- Work closely with the arcade team and other hotel departments to ensure a cohesive, efficient and positive environment
Performs other related duties as assigned by the arcade Supervisors, Managers and Directors.
Showboat Core Values
Demonstrates Showboats core values in the performance of position responsibilities:
1) Friendly Focused - we are committed to creating a fun environment that embraces families and children of all ages.
2) Kindness Focused - we demonstrate kindness in everything we do, seeking to uplift and support all of those around us.
3) Team Spirit - we foster a respectful workplace where team members work together to exceed our guest's expectations.
4) Hearts the Serve - we are driven by a passion to bring joy and happiness to the guests that we serve.
5) Take Ownership - we take full responsibility for our actions and the resulting outcomes, embracing personal accountability.
Essential Functions
- The ability to attend work predictably and regularly and to be punctual.
- The ability to work varying schedules including evenings, weekends, holidays, and extended hours as business operations dictates
- The ability to read and understand documents, drawings, and instructions (whether presented in written, oral, diagram or schedule form).
- The ability to work with mathematical concepts and to apply concepts to practical situations.
- The ability to work cooperatively with others.
- The ability to deal politely and professionally with customers and coworkers.
- The ability to perform several tasks at once.
- The ability to follow directions or instruction.
- The ability to use a computer to communicate, create, and access information.
- The ability to lift and move ___ pounds.
- The ability to sit/stand/bend/stretch, etc.
- The ability to use hands to finger, handle, or feel and reach with the hands and arms
Physical Demands
Constantly - occupation requires this activity more than 66% of the time (5.5 hours/day)
Frequently - occupation requires this activity from 33% to 66% of the time (2.5 - 5.5 hours/day)
Occasionally - occupation requires this activity up to 33% of the time (0 - 2.5 hrs./day)
Not Applicable - activity is not applicable to this occupation.
Physical Demands
Stand
x
Constantly
Frequently
Occasionally
Not Applicable
Walk
x
Constantly
Frequently
Occasionally
Not Applicable
Sit
Constantly
Frequently
x
Occasionally
Not Applicable
Handling/Fingering
x
Constantly
Frequently
Occasionally
Not Applicable
Reach Outward
x
Constantly
Frequently
Occasionally
Not Applicable
Reach Above Shoulder
x
Constantly
Frequently
Occasionally
Not Applicable
Climb
Constantly
Frequently
x
Occasionally
Not Applicable
Crawl
Constantly
Frequently
x
Occasionally
x
Not Applicable
Squat or Kneel
Constantly
Frequently
x
Occasionally
x
Not Applicable
Bend
Constantly
Frequently
Occasionally
x
Not Applicable
Lift/Carry
10 lbs. or less
Constantly
Frequently
x
Occasionally
Not Applicable
11 to 20 lbs.
Constantly
Frequently
x
Occasionally
Not Applicable
21 to 50 lbs.
Constantly
Frequently
x
Occasionally
Not Applicable
51 to 100 lbs.
Constantly
Frequently
Occasionally
x
Not Applicable
Over 100 lbs.
Constantly
Frequently
Occasionally
x
Not Applicable
Push/Pull
12 lbs. or less
Constantly
Frequently
x
Occasionally
Not Applicable
13 to 25 lbs.
Constantly
Frequently
Occasionally
x
Not Applicable
26 to 40 lbs.
Constantly
Frequently
Occasionally
x
Not Applicable
41 to 100 lbs.
Constantly
Frequently
Occasionally
x
Not Applicable
Environmental Factors
Extreme Cold (non-weather)
Constantly
x
Frequently
Occasionally
Not Applicable
Extreme Heat (non-weather)
Constantly
Frequently
Occasionally
x
Not Applicable
Loud Noise Level
Constantly
Frequently
x
Occasionally
Not Applicable
Other
Ability to Read
x
Constantly
Frequently
Occasionally
Not Applicable
Ability to Speak English
x
Constantly
Frequently
Occasionally
Not Applicable
Ability to Understand Verbal Directions
x
Constantly
Frequently
Occasionally
Not Applicable
Ability to Report to Work Regularly
x
Constantly
Frequently
Occasionally
Not Applicable
Ability to Report to Work on Time
x
Constantly
Frequently
Occasionally
Not Applicable
Ability to Work Safely
x
Constantly
Frequently
Occasionally
Not Applicable
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position.
This job description is subject to change but remains in effect until superseded or canceled in writing by the Director of Human Resources.
