What are the responsibilities and job description for the Housekeeping Coordinator position at Showboat Hotel & Island Waterpark?
Job Summary: The Housekeeping Coordinator is responsible for supporting the housekeeping department in ensuring the highest standards of cleanliness, organization, and service are maintained. This position coordinates daily housekeeping operations, handles administrative tasks, schedules housekeeping staff, manages inventory, and facilitates communication between housekeeping, other departments, and guests.
Key Responsibilities:
- Coordinate daily housekeeping operations, including cleaning schedules, room assignments, and special requests.
- Serve as the primary point of contact for the housekeeping department, responding to guest and staff inquiries, and resolving issues promptly.
- Maintain and update housekeeping records, including cleaning logs, staff schedules, inventory lists, and work orders.
- Collaborate with other departments, including front desk, maintenance, and management, to ensure timely and effective communication and service delivery.
- Monitor and manage inventory of cleaning supplies, linens, and other housekeeping materials, placing orders as needed to ensure stock levels are adequate.
- Conduct regular inspections of guest rooms, public areas, and back-of-house spaces to ensure cleanliness and compliance with quality standards.
- Handle administrative duties such as preparing reports, updating databases, and processing invoices.
- Ensure compliance with health and safety regulations, as well as company policies and procedures.
- Assist the housekeeping team in hands-on cleaning tasks when necessary to meet operational needs.
Qualifications:
- Previous experience in housekeeping, hotel operations, or a related administrative role is preferred.
- Strong organizational and multitasking skills, with attention to detail.
- Excellent communication skills, both written and verbal.
- Must be fluent in Spanish
- Ability to work independently and as part of a team in a fast-paced environment.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with property management systems (PMS) is an asset.
- Flexibility to work various shifts, including weekends and holidays, as required.
