What are the responsibilities and job description for the Water Park Guest Services Associate position at Showboat Hotel & Island Waterpark?
Job Title:
Waterpark Guest Service Associate
Location:
Showboat
SB Waterpark Land LLC
Department:
Waterpark
FLSA
FT/PT Status:
Non-exempt/hourly
Full-Time
Summary of Position
Responsible for maintaining orderly daily operations while providing exceptional guest service and assisting guests as needed.
Organizational Relationships
Reports to:
Waterpark Managers, Waterpark Supervisors, Waterpark Assistant Director, Waterpark Director
Supervises:
NA
Qualifications and Skills
- Must be 16 years of age or older
Strong customer service skills, verbal and written
Able to work well with other team members
Ability to solve problems
Organizational and communication skills
Ability to multi-task
Knowledge of computers and cash handling
Safety focused and able to think on feet
Work flexible schedule including nights, weekends, and/or holidays as needed
Education and Experience
- High school diploma/GED or related experience
- Strong customer service and oral communication skills
Duties and Responsibilities
Assist guests with purchasing tickets, scheduled activities, season passes, waivers, lockers, and event tickets.
Scanning wristbands at guest entry to confirm valid entry to park
Guest verification at Paradise Island entrance, verifying guests are 21 and older by checking wristband color and scanning
Process guests' payments using cash, credit, gift cards, coupons, vouchers, etc.
Provide guests with accurate information and directions about Island Waterpark
Provide assistance with guest service issues, including resolving problems and concerns, and processing refunds if required.
Promote and sell premium offerings, preferred seating, cabanas, and party rooms as well as assistance with parties.
Performs other duties as assigned by Waterpark managementShowboat Core Values
Demonstrates Showboats core values in the performance of position responsibilities:
1) Friendly Focused - we are committed to creating a fun environment that embraces families and children of all ages.
2) Kindness Focused - we demonstrate kindness in everything we do, seeking to uplift and support all of those around us.
3) Team Spirit - we foster a respectful workplace where team members work together to exceed our guest's expectations.
4) Hearts the Serve - we are driven by a passion to bring joy and happiness to the guests that we serve.
5) Take Ownership - we take full responsibility for our actions and the resulting outcomes, embracing personal accountability.
Essential Functions
- The ability to attend work predictably and regularly and to be punctual.
- The ability to work varying schedules including evenings, weekends, holidays, and extended hours as business operations dictates
- The ability to read and understand documents, drawings, and instructions (whether presented in written, oral, diagram or schedule form).
- The ability to work cooperatively with others.
- The ability to deal politely and professionally with customers and coworkers.
- The ability to perform several tasks at once.
- The ability to follow directions or instruction.
- The ability to maintain Lifeguard certification, must be current.
- The ability to use a computer to communicate, create, and access information.
- The ability to stand and walk for long periods of time.
- The ability to work in a fast-paced environment.
- The ability to lift and move 50 pounds.
- The ability to sit/stand/bend/stretch, etc.
- The ability to use hands to finger, handle, or feel and reach with the hands and arms
Physical Demands
Constantly - occupation requires this activity more than 66% of the time (5.5 hours/day)
Frequently - occupation requires this activity from 33% to 66% of the time (2.5 - 5.5 hours/day)
Occasionally - occupation requires this activity up to 33% of the time (0 - 2.5 hrs./day)
Not Applicable - activity is not applicable to this occupation.
Physical Demands
Stand
x
Constantly
Frequently
Occasionally
Not Applicable
Walk
x
Constantly
Frequently
Occasionally
Not Applicable
Sit
Constantly
Frequently
Occasionally
x
Not Applicable
Handling/Fingering
x
Constantly
Frequently
Occasionally
Not Applicable
Reach Outward
x
Constantly
Frequently
Occasionally
Not Applicable
Reach Above Shoulder
Constantly
x
Frequently
Occasionally
Not Applicable
Climb
Constantly
Frequently
x
Occasionally
Not Applicable
Crawl
Constantly
Frequently
x
Occasionally
Not Applicable
Squat or kneel
Constantly
x
Frequently
Occasionally
Not Applicable
Bend
Constantly
x
Frequently
Occasionally
Not Applicable
Lift/Carry
10 lbs. or less
x
Constantly
Frequently
Occasionally
Not Applicable
11 to 20 lbs.
x
Constantly
Frequently
Occasionally
Not Applicable
21 to 50 lbs.
Constantly
x
Frequently
Occasionally
Not Applicable
51 to 100 lbs.
Constantly
Frequently
x
Occasionally
Not Applicable
Over 100 lbs.
Constantly
Frequently
Occasionally
x
Not Applicable
Push/Pull
12 lbs. or less
x
Constantly
Frequently
Occasionally
Not Applicable
13 to 25 lbs.
x
Constantly
Frequently
Occasionally
Not Applicable
26 to 40 lbs.
x
Constantly
Frequently
Occasionally
Not Applicable
41 to 100 lbs.
Constantly
x
Frequently
Occasionally
Not Applicable
Environmental Factors
Extreme Cold (non-weather)
Constantly
Frequently
x
Occasionally
Not Applicable
Extreme Heat (non-weather)
Constantly
x
Frequently
Occasionally
Not Applicable
Wet and Humid
x
Constantly
Frequently
Occasionally
Not Applicable
Loud Noise Level
Constantly
x
Frequently
Occasionally
Not Applicable
Other
Ability to Read
x
Constantly
Frequently
Occasionally
Not Applicable
Ability to Speak English
x
Constantly
Frequently
Occasionally
Not Applicable
Ability to Understand Verbal Directions
x
Constantly
Frequently
Occasionally
Not Applicable
Ability to Report to Work Regularly
x
Constantly
Frequently
Occasionally
Not Applicable
Ability to Report to Work on Time
x
Constantly
Frequently
Occasionally
Not Applicable
Ability to Work Safely
x
Constantly
Frequently
Occasionally
Not Applicable
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position.
This job description is subject to change but remains in effect until superseded or canceled in writing by the Director of Human Resources.
