What are the responsibilities and job description for the Customer Relations Representative position at Showplace Cabinetry?
Position Summary:
Showplace is known in the industry for having the best customer service and we are looking for a team member who wants to be a part of the BEST! With 800 dealers across the country, a CR Rep acts as the first point of contact when a dealer has questions related to a new or existing order or product/catalog inquires. After that first interaction, we pride ourselves on making lasting relationships with our customer base.
Along with managing phone calls and answering emails, you’ll learn to enter orders to meet department-wide goals. Keeping a positive attitude, having superb communication skills and the ability to multitask are key to finding success in this role.
Essential Functions:
Other duties may be assigned, requested or directed.
- Answer phones in a friendly and professional manner; all phone calls must be logged
- Provide customers with accurate information using the resources and training provided.
- Be responsive and call back when unable to answer within department expectations
- Edit/Enter regular orders
- Edit/Enter KAAT orders if needed
- Enter stain labor orders if needed
- Enter samples and hot part orders when scheduled
- Process changes
- Create drawings and custom pricing
- Email or fax orders containing drawings
- Initiate calls to dealers requesting missing information on orders
General Requirements:
Candidates must already possess or be willing to learn the following.
- Thorough knowledge of all Showplace lines
- Knowledge of math including geometry and fractions
- Detail-oriented and high organizational skills
- Professional written and verbal communication skills
- Ability to deal with customers in a friendly manner and provide resolutions when needed
- Ability to work independently and as a team
- Able to work at a fast pace and under mentally stressful situations
- Previous customer service experience is helpful
- Computer keyboard and technologically savvy skills are helpful
Working Hours:
- Regular Scheduled Operating Hours:
- Monday-Thursday 7am to 4:30pm or 7:30am to 5pm
- Friday 7am to 11am or 7:30am to 11:30am
- Overtime Operating Hours:
- Monday-Friday Outside of Regular Operating Hours
Benefits:
- 15 Days Paid Vacation Minimum Earned Per Year of Employment, PTO Accrual Starts on Your First Day
- 8.5 Paid Holidays – New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day After Thanksgiving, Christmas Eve (½ Day), Christmas Day, and Floating Holiday TBD by Company.
- Retirement Options:
- No Cost Company Stock Ownership Plan (ESOP)
- 401K Retirement Plan with Company Match up to 4%
- Affordable Health, Dental, Vision, Life & Pet Insurance Options
- No Cost On-site Medical Care with Physician Assistant
- No Cost Long-term Disability Insurance
- No Cost On-site Counseling Services
- On-site Fitness Center with Certified Personal Trainer, Classes & Wellness Programs
- On-site Cafeteria Serving Breakfast and Lunch
- Employee Discounts on Products
- Tuition Assistance Program
- And more!
To learn more about our benefits, apply now and talk with an HR specialist!
Company Overview:
Showplace is an employee-owned company that manufactures cabinetry in Harrisburg and Beresford, South Dakota. Showplace is a national brand sold through a nationwide network of independent dealers. Showplace managers are strongly committed to growing our own future by helping you grow yours. Every effort is made to promote from within and help employee-owners move up the ranks.
Contact Info:
Apply now by clicking the APPLY NOW button or contact us using the information below!
Name: HR Department
Phone: 605-743-2200
Email: employment@showplacecabinetry.com
