Recertification Supervisor (Housing Choice Voucher Program)

Company Description

The Housing Authority of the City of Shreveport (HACS) provides quality affordable housing to low-income families and individuals through the effective and efficient administration of housing assistance programs

Job Description

The HACS is seeking a highly motivated and enthusiastic team player, to serve as a Housing Choice Voucher Recertifications Supervisor. The HACS hires quality employees and encourages excellence, to ensure the HACS will achieve and maintain high performance standards.

Persons hired in this position must be able to perform all the essential tasks required by the position. The following statements are illustrative of the essential functions of the job and do not include other non-essential or peripheral duties that may be required. The Housing Authority of the City of Shreveport (HACS) retains the right to modify or change the duties or essential tasks and additional functions of the job at any time. Examples of duties are not intended to be all-inclusive or restrictive.)

General Duties:

• Responsible for the activities and results of the recertification specialists.
• Prepare various reports for the Director of the Housing Choice Voucher Program.
• Communicate with applicants, participants, landlords/owners and co-workers in a manner that is courteous and professional.
• Ensures that department and Agency objectives are met through the coordinated efforts of department personnel. Ensures that work is prioritized and appropriately assigned.
• Sets clear expectations and goals, provides timely feedback on a regular basis, and completes coaching sessions on a timely basis.
• Monitor program terminations and timely completion of moves and interim re-certifications.
• Provides appropriate training for staff members and assures that staff has appropriate tools and resources to achieve their objectives.
• Manages communication channels between staff and other departments within the agency.
• Generates accurate and timely flash reports, and other reports, on a daily basis.
• Courteously and promptly responds to questions from both internal and external customers
• Responsible for the development and maintenance of standard procedures for the recertification process. Conducts monthly quality control and UIV audits of recertification files.
• Monitors the quality of staff/tenant interactions and ensures a high level of customer service consistent with HACS goals and expectations.
• Promptly and courteously attends to all resident complaints and follows through to ensure that matter has been resolved.
• Conducts informal hearings in accordance with the HACS Grievance Procedure and promptly completes complaint dispositions. Participates in fraud investigations and formal hearings.
• Ensures that staff members represent HACS in a professional and courteous manner at all times.
• Ensure that applicants, participants and landlords are treated in a courteous and professional manner, with phone calls returned promptly and complaints investigated and resolved in a timely manner.
• Determines continued eligibility for potential housing program participants.
• Verifies information received from applicants such as income, assets, and allowances, to include public assistance to determine continued eligibility for housing assistance or to make interim adjustments due to changes in financial circumstances of participants.
• Inspects units for housing quality standards (HQS) as needed.
• Provides ongoing case management and referral services as needed to applicants and participants. (This would include referral to public assistance and community services.)

Qualifications:

• High school diploma or equivalent plus a minimum of five years of supervisory experience required.
• Bachelor’s degree and/or Public Housing Rent Calculation Specialist certification preferred.
• Experience working with recertification’s is strongly preferred.
• Knowledge of HUD regulations and A & O policies required.
• High school diploma or equivalent plus a minimum of five years of supervisory experience required.
• Bachelor’s degree and/or Public Housing Rent Calculation Specialist certification preferred.
• Experience working with recertification’s is strongly preferred.
• Knowledge of HUD regulations and A & O policies required.

Job Type: Full-time

Pay: From $53,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Work Location: In person; Shreveport, LA 71104

Job Type: Full-time

Pay: From $53,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Ability to Relocate:

• Shreveport, LA 71104: Relocate before starting work (Preferred)

Work Location: In person

Salary : $53,000