What are the responsibilities and job description for the Customer Experience Ambassador position at Shrimp Basket Holdings?
Job Summary:
As a member of our Shrimp Basket Holdings team, you will have the opportunity to work in a dynamic and fast-paced environment, developing your skills and expertise in food sales, customer service, and teamwork. The ideal candidate will possess excellent communication and interpersonal skills, a strong work ethic, and a passion for delivering exceptional customer experiences.
Main Responsibilities:
- Develop and maintain comprehensive knowledge of menu items, promotions, and food preparation techniques to provide expert recommendations to customers.
- Process orders accurately and efficiently, utilizing computer systems to manage transactions and maintain records.
- Interact with customers in a friendly, attentive, and responsive manner, addressing concerns and resolving issues promptly.
- Work collaboratively with colleagues to ensure seamless operations, adhere to health and safety regulations, and comply with company policies and procedures.
- Participate in ongoing training and development to enhance skills and knowledge, including responsible vendor training and ServSafe certification.
