What are the responsibilities and job description for the Intake Coordinator position at Shriners Children's?
Company Overview
Shriners Children’s is an organization that respects, supports, and values each other. We are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families.
All employees are eligible for medical, dental and vision coverage on their first day! In addition, upon hire all employees are eligible for a 403(b) and Roth 403 (b) Retirement Saving Plan with matching contributions of up to 6% after one year of service. Employees in a full-time or part-time status (40 hours per pay period) will also be eligible for paid time off, life insurance, short term and long-term disability and the Flexible Spending Account (FSA) plans. Additional benefits available to full-time and part-time employees include tuition reimbursement, home & auto, hospitalization, critical illness, pet insurance and much more! Coverage is available to employees and their qualified dependents in accordance with the plans. Benefits may vary based on state law.
We are a premier pediatric specialty, research, and academic teaching hospital with a medical and research partnership with Massachusetts General Brigham. It is the world’s leading center for pediatric burn care and is the only American Burn Association (ABA) exclusively pediatric verified burn center in New England and New York.The Boston Shriners Hospital is one of four pediatric burn specialty hospitals in Shriners Children’s health system and provide comprehensive care for cleft lip and palate, as well as other craniofacial anomalies, with a multidisciplinary care team.
Job Overview
The Intake Coordinator is responsible for a variety of patient access functions with the main focus on managing new patient applications and data entry for all domestic and international patients. Receives and responds to incoming calls from referral sources or potential patients, processes physician referrals, communicates with patients or parents/guardians to obtain the necessary intake data, including but not limited to insurance information and medical records, performs data entry for all new intakes and ensures the necessary forms are signed.
Serves as a backup and performs other general duties in the Patient Access department as needed.
Works closely with Care Management to schedule new and established patients for appropriate level of care in accordance with the hospital policies. Registers patients for outside services at affiliate hospital. Keeps records accurate and organized. Professionalism, HIPAA compliance and responsive communication with physicians, patients/families, and other departments is required.
Responsibilities
- Coordinates administration of the new intakes for burn, plastic, inpatient admissions and international patients.
- Ensures timely receipt of complete and accurate patient demographics, insurance and referring physician information as well as required forms.
- Coordinates with outpatient department and care managers on patient scheduling.
- Schedules outside services and assists with review of relevant records.
- Provides patient financial counseling and assists with MEANS test and HEART applications.
- Serves as a backup to registration and scheduling.
- Responds to hospital calls.
Qualifications
Education
High School Diploma/GED
Experience
2 years of experience in a hospital or multi-disciplinary clinical setting
Preferred Skills
Excellent customer service and communication skills
Experience in patient access
Microsoft office proficiency
Spanish or other language is a plus
