What are the responsibilities and job description for the CRM Support Specialist position at Shriners Hospitals For Children?
A company is looking for a CRM Support Specialist responsible for overseeing the Blackbaud Constituent Relationship Management system.Key ResponsibilitiesProvide end-user support for the Blackbaud CRM system, including training new users and troubleshooting issuesFacilitate ongoing training and learn new features of BBCRM to teach end usersPerform data entry, manage constituent merges, and ensure data integrity through cleanup and correction tasksRequired QualificationsHigh-level proficiency in MS Office Suite, Adobe Acrobat Pro, and Internet Search EnginesCurrent Associate's Degree or 2 years of development experience in lieu of a degreeFamiliarity with donor relations processes and donor terminologyAdvanced Microsoft Excel experienceKnowledge of Blackbaud CRM is preferred
