What are the responsibilities and job description for the Support Lead (Unix, SQL, AWS Basics, ITIL, Linux) position at Shrive Technologies?
Role: Support Track Lead (Unix, SQL, AWS Basics, ITIL, Linux)
Location: Boston – ONSITE
10 years
Mandatory Skills : Unix, SQL, AWS Basics, ITIL, Linux, Banking
Detailed JD
Deep understanding of Unix, Cloud PAAS, Oracle SQL queries to take care of any intensive analysis.
Good experience in Service Now ticketing tool for all Incidents, SRs, Problem Tickets and also Change/Problem Management Process.
Good experience in DB Queries – Be able to write queries including fair complexity.
Good experience support environment – Be able to understand ticket priorities, escalation matrix, client connects, weekly status representation, MI protocol, etc.,
Having Exposure in support banking application.
Having exposure to AWS
Having exposure in monitoring tools like Splunk, Dynatrace.
Having additional knowledge on Grafana
Excellent customer communication.
Good Analytical skills and team member skills.
Thanks & Best Regards,
Pradeep
Technical Recruiter|| Shrive Technologies
1300 West Walnut Hill Lane 155-H, | | Irving, Texas 75038, United States
Desk : (469) 645 1258 Ext : 405 | | E: pradeep@shrivetechnologies.com
www.shrivetechnologies.com | LinkedIn: Pradeep Kalyan Karna
