What are the responsibilities and job description for the Hardware Associate position at Shrivers Pharmacy?
Part-Time Hardware Associate
Job Title: Part-time Hardware Associate
Department: Sales
Immediate Supervisor Title: Store Manager
General Summary: A non-exempt position responsible for greeting and assisting customers in a prompt, courteous, and professional manner. This position is also responsible for receiving telephone calls and answering customer inquiries in the same manner.
Essential Job Responsibilities:
- Greet and serve customers in a timely, friendly, and professional manner.
- Answer customers' questions about hardware and other merchandise and advise customers on merchandise selection.
- Keep assigned area neat and clean as well as stocked and faced.
- Be able to operate all aspects of the POS system.
- Process sales
- Process returns
- Process checks
- Process payment on accounts
- Process payment by credit card
- Accurately make change.
- Be aware of and promote store incentive programs such as Customer Loyalty Card and be able to activate gift cards.
- Process Food Stamps and WIC payments (where applicable)
- Know how to operate and troubleshoot digital photo processor.
- Know proper store closing processes including lock up procedure.
- Be able to operate key cutting equipment.
- Unload merchandise shipments
- Other duties as assigned by management.
Education: High school diploma or equivalent.
Experience: One year of experience as a cashier or in a customer service position.
Performance Requirements:
Knowledge:
- Knowledge of hardware, tools and other related store merchandise
- Knowledge of organization services available to customers.
- Knowledge of current laws requiring identification and age verification for the sale of beer, wine, and cigarettes.
- Knowledge of product location within the store to be able to direct customers.
Skills:
- Ability to answer customers’ questions related to hardware, tools and other related store merchandise.
- Ability to use a multi-line phone system, including transferring calls and paging.
- Ability to make change accurately.
- Ability to learn the proper use of mechanical equipment utilized in this position.
Abilities:
- To calm or defuse irate customers by working with them to identify concerns.
- To handle stressful situations in a professional manner.
Equipment Operated: Standard retail machines to include POS system, telephones, copy machines, fax machines, digital photo processer (where applicable), lottery machines, and key cutting machines (where applicable).
Work Environment: This position is in a fast-paced, retail environment. Occasional evening and weekend work.
Mental/Physical Requirements: Involves standing and walking 90% of the time.
