Senior Specialist, eCommerce Operations & Developer
1800 Duke St, Alexandria, VA 22314, USA Req #1070 Friday, March 7, 2025 SHRM is a member-driven catalyst for creating better workplaces where people and businesses thrive together. As the trusted authority on all things work, SHRM is the foremost expert, researcher, advocate, and thought leader on issues and innovations impacting today’s evolving workplaces. With nearly 340,000 members in 180 countries, SHRM touches the lives of more than 362 million workers and their families globally.
Summary
We are seeking a highly motivated and detail-oriented Senior Specialist, eCommerce Operations & Developer to manage and optimize our eCommerce platforms. This role is critical in ensuring the seamless setup, maintenance, and enhancement of our Adobe Commerce (Magento) environments and NetSuite systems. The ideal candidate will have strong technical expertise, problem-solving skills, and the ability to collaborate across teams to drive business goals. This role is ideal for someone who thrives in a fast-paced environment, takes ownership of their work, and is passionate about driving eCommerce efficiency and innovation.
Responsibilities
Platform Administration & Optimization
- Configure, maintain, and optimize product listings, pricing, promotions, and inventory within NetSuite Commerce and Adobe Commerce.
- Develop and implement workflows to streamline product setup, launch, and maintenance processes.
- Ensure product data feeds are accurate and complete.
- Monitor site performance and uptime, addressing technical issues as they arise.
- Improve site usability and conversion rates through optimization strategies.
- Ensure coding standards and best practices are followed while addressing technical debt.
- Build and maintain complex product catalogs and business rules within these platforms.
- Analyze and optimize eCommerce operations workflows, including order processing, fulfillment, and returns management.
- Identify and troubleshoot operational inefficiencies, working closely with internal teams to implement solutions.
- Work closely with Marketing, Product Owners, Finance, and IT to align eCommerce functionalities with business strategies.
- Partner with Customer Service and Fulfillment teams to enhance order processing, shipping, and returns efficiency.
- Maintain clear documentation of system architecture, custom code, integrations, and business rules.
- Provide training and support to internal teams on eCommerce platform functionality and best practices.
Technical Development & Integration
Develop and implement custom modules, extensions, and integrations for Adobe Commerce.Collaborate with IT to ensure seamless API and ERP integrations (NetSuite experience is a plus).Troubleshoot and resolve technical issues related to product setup, order processing, and fulfillment.Conduct testing (unit, integration, and user acceptance) to ensure high-quality deployments.Project Management
Manage multiple eCommerce projects in collaboration with the eCommerce Manager, ensuring they stay on schedule and within budget.Use Agile or other project management methodologies to plan and track initiatives.Stay current with industry trends and best practices to enhance eCommerce performance.Education & Experience Requirements
Education :
Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field (or equivalent experience)Experience :
3-5 years of experience in eCommerce operations and development, with expertise in Adobe Commerce (Magento) and NetSuite Commerce.1-2 years of experience with project management methodologies (Agile preferred).Experience integrating eCommerce platforms with ERP (NetSuite a plus), CRM (Salesforce a plus), and marketing automation tools.Experience managing complex product catalogs and business rules.Experience with front-end web development (HTML, CSS, JavaScript) and back-end concepts.Knowledge, Skills & Abilities
Strong proficiency in Adobe Commerce administration, configuration, and customization.Knowledge of SEO, conversion rate optimization, and eCommerce best practices.Strong analytical, problem-solving, and troubleshooting skills.Ability to manage multiple projects in a fast-paced environment with high ownership and accountability.Exceptional attention to detail and commitment to delivering quality work.Excellent verbal and written communication skills.Knowledge of HR or association industry trends and practices is a plus.Certifications
SCRUM certification is a plus.Physical Requirements
This position operates in a typical office environment and requires the ability to perform essential job functions with or without reasonable accommodation. Physical requirements may include :
Prolonged periods of sitting at a desk and working on a computer.Frequent use of hands and fingers for typing, handling documents, and using office equipment.Occasional standing, walking, bending, and reaching.Ability to lift and carry up to 30 pounds as needed.Clear verbal and written communication skills for effective interaction with colleagues and stakeholders.Work Environment
Hybrid Position (3 Days In-Office, 2 Days Remote) :
This position follows a hybrid work schedule, requiring in-office presence [three days per week] and remote work [two days per week]. Core work hours will be designated by the department. The office environment includes a standard workstation setup with collaborative spaces, while remote work requires a reliable high-speed internet connection and a suitable home workspace. Employees must maintain availability during standard business hours and adhere to company policies for both in-office and remote work.Travel : 0 – 10%
Summary
We are seeking a highly motivated and detail-oriented Senior Specialist, eCommerce Operations & Developer to manage and optimize our eCommerce platforms. This role is critical in ensuring the seamless setup, maintenance, and enhancement of our Adobe Commerce (Magento) environments and NetSuite systems. The ideal candidate will have strong technical expertise, problem-solving skills, and the ability to collaborate across teams to drive business goals. This role is ideal for someone who thrives in a fast-paced environment, takes ownership of their work, and is passionate about driving eCommerce efficiency and innovation.
Responsibilities
Platform Administration & Optimization
Configure, maintain, and optimize product listings, pricing, promotions, and inventory within NetSuite Commerce and Adobe Commerce.Develop and implement workflows to streamline product setup, launch, and maintenance processes.Ensure product data feeds are accurate and complete.Monitor site performance and uptime, addressing technical issues as they arise.Improve site usability and conversion rates through optimization strategies.Ensure coding standards and best practices are followed while addressing technical debt.Build and maintain complex product catalogs and business rules within these platforms.Analyze and optimize eCommerce operations workflows, including order processing, fulfillment, and returns management.Identify and troubleshoot operational inefficiencies, working closely with internal teams to implement solutions.Work closely with Marketing, Product Owners, Finance, and IT to align eCommerce functionalities with business strategies.Partner with Customer Service and Fulfillment teams to enhance order processing, shipping, and returns efficiency.Maintain clear documentation of system architecture, custom code, integrations, and business rules.Provide training and support to internal teams on eCommerce platform functionality and best practices.Technical Development & Integration
Develop and implement custom modules, extensions, and integrations for Adobe Commerce.Collaborate with IT to ensure seamless API and ERP integrations (NetSuite experience is a plus).Troubleshoot and resolve technical issues related to product setup, order processing, and fulfillment.Conduct testing (unit, integration, and user acceptance) to ensure high-quality deployments.Project Management
Manage multiple eCommerce projects in collaboration with the eCommerce Manager, ensuring they stay on schedule and within budget.Use Agile or other project management methodologies to plan and track initiatives.Stay current with industry trends and best practices to enhance eCommerce performance.Education & Experience Requirements
Education :
Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field (or equivalent experience)Experience :
3-5 years of experience in eCommerce operations and development, with expertise in Adobe Commerce (Magento) and NetSuite Commerce.1-2 years of experience with project management methodologies (Agile preferred).Experience integrating eCommerce platforms with ERP (NetSuite a plus), CRM (Salesforce a plus), and marketing automation tools.Experience managing complex product catalogs and business rules.Experience with front-end web development (HTML, CSS, JavaScript) and back-end concepts.Knowledge, Skills & Abilities
Strong proficiency in Adobe Commerce administration, configuration, and customization.Knowledge of SEO, conversion rate optimization, and eCommerce best practices.Strong analytical, problem-solving, and troubleshooting skills.Ability to manage multiple projects in a fast-paced environment with high ownership and accountability.Exceptional attention to detail and commitment to delivering quality work.Excellent verbal and written communication skills.Knowledge of HR or association industry trends and practices is a plus.Certifications
SCRUM certification is a plus.Physical Requirements
This position operates in a typical office environment and requires the ability to perform essential job functions with or without reasonable accommodation. Physical requirements may include :
Prolonged periods of sitting at a desk and working on a computer.Frequent use of hands and fingers for typing, handling documents, and using office equipment.Occasional standing, walking, bending, and reaching.Ability to lift and carry up to 30 pounds as needed.Clear verbal and written communication skills for effective interaction with colleagues and stakeholders.Work Environment
Hybrid Position (3 Days In-Office, 2 Days Remote) :
This position follows a hybrid work schedule, requiring in-office presence [three days per week] and remote work [two days per week]. Core work hours will be designated by the department. The office environment includes a standard workstation setup with collaborative spaces, while remote work requires a reliable high-speed internet connection and a suitable home workspace. Employees must maintain availability during standard business hours and adhere to company policies for both in-office and remote work.Travel : 0 – 10%
LI-Hybrid
The hiring range for this position is $78,000 to $95,000 per year. This range is an estimate, and the actual salary may vary based on the candidate's experience, skills, and qualifications. SHRM offers a competitive and comprehensive total rewards package. The benefits for this position include professional growth and development, health, dental, vision, well-being, health savings, flexible spending, retirement, open leave, and annual discretionary bonus and incentives
Salary : $78,000 - $95,000
