What are the responsibilities and job description for the Front Desk Manager position at Shular Companies?
Job Title : Front Desk Manager
Job Summary : Manages all duties of the front desk operation, including reservations and guest services. Responsible for staff training, inter-department communications, and staff scheduling. Maximizes revenue through cost control and proper front desk techniques.
Job Duties :
- Hires, trains, and disciplines staff. Determines work procedures and prepares work schedules to ensure the smooth operation of the front desk.
- Empowers front desk staff to successfully handle guest needs, special requests, and complaints. Ensures all guest service issues are resolved prior to guests leaving the property.
- Trains front desk staff on proper revenue management procedures, including successful selling techniques, current specials and / or promotions, and rate structures.
- Strives to be innovative in new programs designed to eliminate waste and increase productivity.
- Performs administrative and financial duties such as daily reports, credit card reversals, bank deposits, accounts receivables, rooming lists, and office supply inventory.
- Manages departmental expenses within budgeted guidelines.
- Performs other duties as assigned.
Qualifications :
PI259891118
