What are the responsibilities and job description for the Insurance Customer Service Representative position at Shurr Insurance Agency, LLC?
Join Our Team! Personal/Commercial Customer Service Representative (CSR) – Insurance Agency
Are you a customer service superstar with a passion for helping others? Do you thrive in a fast-paced, fun, and supportive work environment? If so, we want YOU to join our growing insurance agency as a Personal/Commercial Customer Service Representative (CSR)!
About Us:
We’re not your average insurance agency—we pride ourselves on a positive, energetic culture where teamwork, growth, and client satisfaction come first. With a focus on both personal and commercial lines, we provide top-notch service while fostering a workplace that’s both rewarding and enjoyable. Plus, we offer great benefits and ongoing training to help you succeed!
What You’ll Do:
✔ Provide exceptional service to our clients via phone, email, and in-person interactions.
✔ Assist with policy inquiries, changes, renewals, and claims support.
✔ Build strong relationships with clients by understanding their needs and offering tailored solutions.
✔ Work closely with our team to process endorsements, certificates, and billing inquiries.
✔ Help educate clients on coverage options—because knowledge is power!
✔ Collaborate with agents to ensure seamless customer experiences.
What We’re Looking For:
- Prior insurance industry experience (highly preferred—we’d love someone who knows the ropes!).
- Strong communication skills—you’re friendly, professional, and a great listener.
- Detail-oriented with solid organizational skills (multitasking is your middle name).
- A positive attitude and team-player mindset—we work hard and have fun doing it!
- Active Property & Casualty (P&C) license is a plus (or willingness to obtain prior to employment).
Why You’ll Love Working Here:
Competitive pay performance incentives
Health benefits & retirement options
Paid training & professional development—grow your career with us!
A fun, supportive team culture—work somewhere you actually enjoy!
Work-life balance—we value your time inside and outside the office
Ready to Make a Difference? Apply Today!
If you’re ready to bring your insurance expertise and customer service charm to a dynamic team, we’d love to meet you! Send us your resume and a brief note on why you’d be a great fit.
Don’t just work any job—join a team that values you and makes insurance exciting!
Shurr Insurance Agency is an equal opportunity employer.
Job Type: Full-time
Pay: $15.00 - $22.00 per hour
Expected hours: 38 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Language:
- Spanish (Preferred)
License/Certification:
- Property & Casualty License (Required)
Ability to Commute:
- Valparaiso, IN 46383 (Required)
Work Location: In person
Salary : $15 - $22