What are the responsibilities and job description for the Jr. Client Success Manager position at Shutterstock, Inc.?
About the Opportunity :
We are seeking a motivated and proactive Junior Customer Success Manager to join our team. The primary responsibility of this role is to ensure optimal utilization of our products or services by clients, driving engagement, satisfaction, and retention. This position involves regular client interaction, data analysis, and cross-functional collaboration to ensure clients achieve maximum value from our offerings.
The Day to Day :
- Client Onboarding and Training :
Assist in onboarding new clients, ensuring a smooth transition and comprehensive understanding of the product or service.
Monitor and analyze usage to identify trends, areas of utilization, and make proactive recommendations for account retention and growth.
Serve as a primary point of contact for client inquiries and internal stakeholders, ensuring timely resolution of issues.
Support account renewal processes by demonstrating the value achieved through effective utilization.
Partner with the CP / CSM, marketing, sales support and product teams to align client success efforts with broader company objectives.
What you'll Bring to the Role :
Why Shutterstock :
Shutterstock connects diverse artists and creative professionals around the globe with the agencies, brands and people who need their work and services. It's a place where creators come to be inspired and discover new ways to produce their best work.
Shutterstock enables its employees to drive culture and tap into the world around them to develop the toolbox and solutions that help others share their world views. At Shutterstock, your ideas will be welcomed, your uniqueness will be celebrated, and you will be supported in presenting your view of the world as you experience it. We're champions of resiliency; quickly learning from our shortcomings in our pursuit of continuous growth.
Diverse teams are critical to our success. We encourage people from different backgrounds to apply and we commit to creating and maintaining a culture where employees know they belong and have equal opportunities to succeed.
At Shutterstock, we are committed to providing competitive pay and benefits that are in line with industry standards. The compensation package offered may vary depending on employment experience, skills, and knowledge. You may also be eligible for our generous benefits package including health, wellness and financial benefits. Compensation ranges for candidates in locations outside of the location(s) below may differ based on the cost of labor, market, and additional factors.
The pay range for this position is below :
Note : Commission-eligible roles are expressed as on-target earnings (base and commission). Non-commission roles are expressed as base salary only but are also eligible for annual incentives.
Shutterstock Values
We are one team collectively focused on creating an unrivaled experience for our Customers and Contributors. Our Values represent the mindset of the employee who will thrive at Shutterstock. If you are passionate about what you do, and want to become part of a cutting-edge technology company building industry leading products, please apply.
Shutterstock is an Equal Opportunity Employer. Suitably qualified and eligible candidates are encouraged to apply regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and / or expression, veteran status, genetic information, or any other status protected by applicable law.
Shutterstock ensures that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, accommodation_request@shutterstock.com.
The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education / training and skill level.
