What are the responsibilities and job description for the Retail Customer Service Representative position at SI Bulldogs Inc?
Responsibilities and Duties :
- Greet customers in a courteous, friendly, and professional manner using company procedures.
- Listen attentively to customer needs and concerns; demonstrate empathy.
- Clarify customer requirements; probe for and confirm understanding of needs.
- Meet customer requirements by providing personalized solutions.
- Confirm customer understanding of the solution and provide additional customer education as needed.
- Prepare complete and accurate work on customer file.
- Communicate effectively with individuals / teams in the program to ensure high quality.
- Participate in activities designed to improve customer satisfaction and business performance.
Candidate Profile :
Salary : $43,000 - $83,000