What are the responsibilities and job description for the Wireless Specialist position at Sibitalent Corp?
Job Overview:
- The Wireless Support Specialist will provide technical assistance to city agencies, focusing on mobile and wireless initiatives. The ideal candidate must have strong knowledge of Mobile Device Management (MDM), mobile technologies (iOS, Android), and the ability to troubleshoot various wireless-related issues.
- Key Responsibilities:
- Incident & Request Management:
- Manage daily ServiceNow incidents/requests.
- Coordinate with carrier account teams and internal wireless personnel for issue resolution.
- Prioritize and address urgent incidents in a timely manner.
- Order & Cost Management:
- Work closely with OTI’s Cost Recovery Group (CRG) to approve mobile orders.
- Collaborate with agencies to determine service actions (new activations, cancellations, carrier changes, rate plan modifications, equipment changes).
- Technical Support & Troubleshooting:
- Provide user-level technical support for mobile devices and wireless services.
- Configure and activate various mobile devices, including smartphones (iOS & Android), PC cards, and MiFi devices.
- Follow up with carriers/vendors on new equipment orders.
- MDM & Security Compliance:
- Perform MDM tasks such as device provisioning and deployment of policies.
- Assist agency MDM administrators with device enrollments.
- Ensure compliance with NYC Cyber Command Standards.
- Inventory & Vendor Management:
- Maintain inventory control (including handling mobile device stock, with occasional lifting of boxes up to 50 lbs).
- Update vendor management systems with accurate data.
- Documentation & Communication:
- Prepare written communications on technical issues and resolutions.
- Work cross-functionally with internal OTI divisions regarding costs and user financial responsibilities.
- Additional Responsibilities:
- Perform ad-hoc tasks and special projects related to incident management.
Mandatory Skills & Experience:
- Candidates must have at least 4 years of experience as a Senior Wireless Support Specialist and demonstrate expertise in:
- Carrier Portals (e.g., AT&T, Verizon, T-Mobile)
- Apple ABM & Android KNOX for enterprise device management
- Enterprise or Solution Architecture experience
- Technical Troubleshooting & Problem-Solving Skills
- Communication & Collaboration:
- Strong verbal & written communication skills
- Ability to build effective relationships with stakeholders
- Strong interpersonal and teamwork skills
- Project Management & Organization:
- Ability to manage multiple projects simultaneously
- Strong organizational & prioritization skills
- Ability to work independently and as part of a team
- Security & Compliance:
- Understanding of technology standards for security, document transmission, and digital signatures
- Ensure compliance with NYC Cyber Command Standards
- Desirable Skills & Experience:
- Experience in policy analysis and documentation
- Ability to translate business requirements into functional specifications
- Experience collaborating with cross-functional teams (architects, developers, engineers)
- Strong attention to detail, conflict resolution, and negotiation skills
