What are the responsibilities and job description for the Patient Liasion Specialist position at Sibley Memorial Hospital?
You Belong Here!
Sibley Memorial Hospital in Washington, D.C., a member of Johns Hopkins Medicine, has a distinguished history of serving the community. As a not-for-profit, full-service, 318-bed community hospital, Sibley offers medical, surgical, obstetric, oncology and orthopaedic treatment, intensive care, skilled nursing inpatient services and a state-of-the-art 24-hour emergency department. Sibley’s campus is also home to Johns Hopkins Kimmel Cancer Center and The Johns Hopkins National Proton Therapy Center.
As part of the Johns Hopkins Health System, Sibley Memorial Hospital provides nurses with the opportunity to work at a world class institution, deliver exceptional patient care, and grow both personally and professionally in a supportive and collaborative environment.
What You Will Do:
The Patient Liaison Specialist (PLS) serves as an advocate for patients, family members, and the health care team to enhance communication and patient/family satisfaction by identifying and resolving quality of care concerns expressed by patients and families. The PLS manages grievances to ensure efficient and effective resolution as per CMS and TJC regulations. The PLS contacts patients and family to answers questions, follow-up on concerns and provide information and reviews and investigates allegations of suboptimal care resulting in poor quality or harm. Acts to strengthen the hospital’s commitment that each patient receives, in a compassionate manner, all services and care to which they are entitled.
What Awaits You:
Click or copy and paste the link below to hear how Sibley is committed to our patients in the community.
https://www.youtube.com/watch?v=p-GP7NVU7XE
Our comprehensive benefits package is designed to help you balance work with life so you can focus on what matters most-your well-being and that of your loved ones. Some of our benefits include:
- Free onsite parking
- Free employee gym, vegetable gardens, and tranquility room
- Tuition Reimbursement - Up to $5,250 per year
- Dependent Child Tuition – Up to $15,000 per year
- Healthy at Hopkins – Earn up to $1,000 a year while participating in activities to improve your health and wellbeing
- Retirement – 401 (k) with employer match
What you will bring:
- Bachelor’s degree in Nursing required, Master’s degree preferred in clinical profession of relevance with a minimum of one (1) year experience in customer service or patient relations required.
- Nursing experience required and experience with Epic preferred.
- Minimum five (5) years hospital-based experience or the equivalent combination of education and experience working in Quality Improvement, Regulatory Compliance and/or Patient Safety preferred.
- Preferred Lean Greenbelt or higher. Trained in design-thinking, Human Factors, and/or CUSP methodologies preferred. Higher degree, if required by professional licensing board in clinical profession.
Salary Range: Minimum 39.61 per hour - Maximum 61.40 per hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility.
In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.
JHM prioritizes the health and well-being of every employee. Come be healthy at Hopkins!
Diversity and Inclusion are Johns Hopkins Medicine Core Values. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.
Johns Hopkins Health System and its affiliates are drug-free workplace employers.
Salary : $1,000 - $15,000
