What are the responsibilities and job description for the Embedded GSOC Supervisor (Second Shift) position at Sibylline Americas?

Job Description

Company Description

About Sibylline

Sibylline is a leading intelligence and strategic risk consultancy in the security sector. Since 2010 we have supported businesses, governments and NGOs through the provision of high-quality risk analysis, due diligence and consultancy services. The firm provides an innovative, entrepreneurial and fast-growing working environment, offering employees ever greater exposure to high profile clients and challenges. Sibylline offers fantastic opportunities for career progression within a successful company, and we aim to help our employees to build their own personal profiles as well-regarded analysts within the broader industry.

Key attributes of Sibylline employees are :

Self-motivated, and auto-improving individuals who can couple initiative and boldness with good judgement
Excellent written and spoken English
Clarity of thought and analytical flair
Strong, demonstrable interest in security and intelligence
The ability to work under pressure, demonstrate leadership when required but also be able to collaborate effectively in teams
Excellent attention to detail

Job Description

About the Role (This is a Second Shift Position)

We are looking for an experienced Global Security Operations Center (GSOC) Supervisor to join our team. You will lead a team responsible for access control, alarm monitoring, customer service, incident management, and other ad hoc tasks as needed. You will ensure that all operations are conducted in line with established policies and procedures and meet the client’s standards.

You will work in a 24 / 7 environment using a variety of tools ranging from access control and alarm monitoring systems to various business intelligence sources, open-source media, and in-house tools to respond to security incidents which may impact the client’s people, products, property, or brand image. These can include (but are not limited to) extreme weather conditions, political instability, crime, terrorism, or technical failures.

Your responsibilities in this position

Draft, review, and distribute stakeholder notifications

Triage and manage incidents that cause business disruptions

Develop and mentor Operators through coaching, providing feedback, and managing conflict

Oversee quality control and oversight for all production, support, and staffing functions in conjunction with the Operations Manager

Work with the Operations Manager to identify process and quality improvements

Represent the GSOC in incident response meetings with stakeholders

Facilitate “tabletop” and drill exercises for continuous Operator training

Conduct shift briefings to provide updates, assignments, training, and contractual compliance

Provide back-up support and on-call functions as needed

Assess service statistics and prepare detailed reports on findings

Respond to escalated customer service issues in a timely manner

Collaborate with multiple departments to propose and implement solutions to customer challenges

Qualifications

Must have to qualify for this position

Associate’s Degree

3 years of experience managing or leading teams

3 years of GSOC, Security industry, customer service, or similar experience

Excellent written and verbal communication skills

Experience conducting research or analysis

Ability to multitask in a fast-paced, at times stressed work environment

A dependable team player with business maturity, enthusiasm, and a positive attitude

Comfortable with a high-tech work environment and willing to learn new tools and innovations

Process-oriented, with an understanding of the role of people in facilitating the best customer experience

Nice to have qualifications

Bachelor’s Degree in the field of criminology, risk, management, political science, communications or related field -or- equivalent professional experience in lieu of education

Knowledge of security systems for access control and alarm monitoring

Knowledge of mass employee notification systems

Previous experience managing teams in a corporate security, government, or military setting

Additional Information

Salary and Benefits

Salary range : $70,000 - $90,000

Medical Insurance - Sibylline pays 80% of premiums, Employee pays 20%

Dental Insurance – Fully Employee Paid

Vision Insurance – Sibylline pays 100% of employee premiums, Employee pays for additional family members

Flexible Spending Account and Dependent Care Spending Account

Long Term / Short Term Disability – Sibylline pays 100% for employees

Basic Life and AD&D Insurance – Sibylline pays 100% for employees

401(k) with up to 5% company matching

10 paid days accrued per year

4 personal days front loaded each year

5 sick days front loaded every year

1404 / year ($54 / pay period) Transportation Allowance

250 Wellness Reimbursement Annually (after 90 days of employment)

Employee Assistance Plan (EAP)

Sibylline is committed to the recruitment and selection of candidates without regard for sexual orientation, gender, ethnicity, age, political beliefs, culture and lifestyle. We are committed to fostering a business culture that reflects these values and promotes equal opportunity.

Salary : $70,000 - $90,000

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Embedded GSOC Supervisor (Second Shift)

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