What are the responsibilities and job description for the Commercial Customer Care Rep IV position at SICK, Inc.?
ABOUT SICK:
SICK is a leading global provider of intelligent sensors, systems, and services for factory, logistics, and process automation applications. With more than 1,000 patents, innovation and technology are at its core. This focus on innovation and “Sensor Intelligence” have allowed SICK to develop products for every phase of production in the automotive, packaging, electronics, food and beverage, consumer goods, storage and conveyor, robotics, material handling, oil and gas, chemical, power, maritime industries and more. In addition, SICK’s focus on Sensor Intelligence allows us to make Industry 4.0, or the Industrial Internet of Things, a reality for their customers.
COMPENSATION & BENEFITS:
Our base salary is one part of our total compensation package and is determined within a range. The starting base salary range for this position is listed below. Actual starting salary will be based on a variety of factors including experience, skill set, education, performance, license/certifications, business needs, and other job-related factors permitted by law.
Starting Base Annual Salary Range:
$66,180 - $100,100
Benefits:
SICK’s benefit package has long been recognized and valued because of its comprehensiveness and competitiveness in the market. To help our employees make the most of their overall well-being, we are thrilled to provide an outstanding benefits package! SICK offers 17 PTO days starting, medical insurance, vision insurance, dental insurance, disability/life benefits, 401k retirement plan and more. Click here to view more about our benefits!
POSITION SUMMARY:
This position has the primary responsibility of leveraging process improvement, data and technology to improve speed, accuracy, and efficiency of commercial support activities for our employees and customers. This role will reflect the value of competency across SICK and be a highly visible leader in transforming Commercial Customer Care to deliver new levels of an amazing customer experience (ACE) and reinforce our stature as a Great Place to Work (GPTW) while consistently exceeding our stakeholders’ expectations for sustainable operations.
RESPONSIBILITIES:
- Create and execute solutions to improve day to day functional support, manage operational and commercial decisions to deliver cost effective and resilient processes, and work closely with cross-functional teams to deliver highest quality automation solutions for our employees and our customers.
- Seek to disrupt our status-quo processes and accelerate activity on the highest value initiatives while minimizing user issues and customer downtime.
- Maximize the return on investment (ROI) for recent contemporary deployments of SAP and CRM platforms.
- Collaborate with cross-functional team members to deploy process improvements
- Continuously seek opportunities to innovate and transform the CCC workforce capability through people, process, and technology.
- Carry out other duties and responsibilities as may be assigned or required.
QUALIFICATIONS:
Education and Experience:
- Bachelor’s degree in business, Finance, Information Systems, or 8 or more years of relevant experience.
- Experience with process improvement methodologies (Six Sigma, Lean, Kaizen, etc.) Certification preferred.
- Experience leading business process improvement on enterprise-wide technology platforms (SAP, Dynamics CRM, etc.).
- Demonstrated coaching and leadership skills with proven, positive results required.
- Computer proficiency with Microsoft (Word, Excel, PowerPoint) and Internet applications.
Preferred Qualifications:
- Masters/MBA preferred or equivalent experience
- Prior experience leading customer support team
CORE COMPETENCIES:
Ethics and Integrity Personal Growth and Learning, Customer Focus, Personal Accountable, Building Effective Relationships
If you thrive in a fast-paced, team-oriented work environment that offers challenges and the opportunity for growth, we are the place for you! SICK has several locations throughout domestic US and offers competitive wages and an excellent benefits program. Qualified candidates can apply online by clicking the “Apply Online” button. Visit us at www.sickusa.com.
Affirmative Action (AA)/Equal Opportunity Employer (EOE) M/F/D/V
Salary : $66,180 - $100,100
