What are the responsibilities and job description for the Sales Membership Associate position at Sid Jacobson JCC?
POSITION PURPOSE AND OBJECTIVES
The Membership Sales Associate is responsible for providing a superior level of customer service to Sid Jacobson JCC members, prospective members and guests. He/she/they will understand customer acquisition and retention, what motivates members and know how to tap into those needs and desires in an effective way.
JOB DESCRIPTION
- Provide engaging and informative tours of the JCC while encouraging individuals to become members
- Effectively communicate program information to potential and existing members to increase enrollment in membership and programs
- Conduct persuasive verbal sales presentations to prospective members
- Provide exceptional customer service
- Greet and ensure all members and guests feel welcome
- Respond to member questions and concerns in a timely and professional manner
- Assist new and renewing members with payments and receipts
- Assist members with online registration system (Quattro) and general help for account set up
- Utilize membership software to assist with processing of new membership fobs, change of address and billing/payment inquiries
- Work on a retention plan with supervisor and build relationships in and outside of the SJJCC to encourage corporate partnerships
- Participate in open houses and special events to bring prospective business to the JCC
- Build and promote strong, long-lasting relationships by affiliating with outside organizations, companies and firms in value-added partnerships
- Identify emerging markets and market shifts while being fully aware of new products and competition status
- Use all available resources to develop leads in the community to increase our membership
- Generate leads, both individual and corporate, and close new memberships
Commission Plus Salary
Compensation details: 45000-50000 Yearly Salary
Salary : $45,000 - $50,000
