Assistant Manager

Siddons Martin Emergency Group Benefits
Employee-owned company!
Monday-Friday schedule

Company Sponsored Benefits:
Medical (PPO & HSA), Dental, Vision, STD

Company Paid Benefits:
Basic Life, Basic AD&D, Cancer, LTD, Teladoc

401K with Employer Match
Employee Stock Ownership Plan
Paid Holidays & Paid Time Off
Maternity/Paternity Leave
Paid Training & Safety Equipment
Relocation Benefits
Verizon Wireless Company Discount

Summary

The purpose of the Assistant Manager is to have a responsible person capable of operating and managing certain daily business activities, either in association with, or in absence of the business owner/operator.

Duties and Responsibilities

Unless otherwise specified, the Assistant Manager is responsible for all daily internal service related interactions. The responsibility includes, but is not limited to, a dedication to the company's mission statement, to company profitability and 100% customer satisfaction.

• Enforce all company policies as defined in the SMEG Company Handbook
• Overall supervision and direction of service staff
• Direct customer, service staff and sales staff interaction
• Maintain clean and safe facility including offices
• Maintain neat and professional personal appearance at all times
• Understanding of business financials and goals (Share with service staff daily, weekly and monthly)
• Follow company processes and procedures as defined in the SMEG operations manual
• Initiate and participate in morning meetings with service staff to plan the day
• Follow up during and after service is delivered to ensure customers are well informed and satisfied
• Prepare work orders and estimates, quote repairs to customers, coordinate work flow within shop
• Inventory control, parts pricing and procurement, stock orders, data entry of parts and labor services
• Substitute duties of the Service Manager position in his/her absence
• Maintain accurate and legible company designed reports and paperwork
• Notice and report potential problem areas to management before they arise (FYI) Separate detail equip
• Maintain a successful working relationship with Pierce Manufacturing personnel
• Enforce policies and procedures as defined in the Pierce Manufacturing operations manual

The Assistant Manager must be able to clearly demonstrate their ability to set and reach performance goals set forth by the owner/operator.

• Experience within Fire and Emergency related industry
• Proven track record of success
• Excellent communication skills both verbal and written
• Exceptional organizational methods
• Possess exceptional leadership and motivational skills
• Dedication to customer service and business success
• Ability to engage in and maintain positive relationships with employees and customers
• Computer skills: Must be proficient with Microsoft Outlook Email, Microsoft Word & Excel programs as well with any company provided software
• Must demonstrate the ability to review performance goals with all employees designated within his/her service facility and instruct on areas in need of improvement.
• Maintain, conduct and recorded safety training as required by the company

Education and/or Experience

• High School Diploma or GED
• High school diploma or equivalent
• 3 to 5 Plus years with experience in an automotive service related industry
• Knowledge of repair principles and procedures in all areas of the Heavy Truck Repair Industry

Certificates, Licenses, Registrations

• EVT (Emergency Vehicle Technician) and ASE Heavy Truck Certifications are a plus

Physical Demands
While performing the duties of this job, the employee is regularly required to use hands to handle or feel; reach with hands and arms; and talk or hear. The employee is regularly required to stand; walk; and stoop, kneel, crouch or crawl. The employee is occasionally required to sit and climb or balance. The employee is occasionally required to walk stairs and/or climb ladders. The employee must occasionally lift and/or move objects up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.