Billing Specialist

Position Summary:  Speechcenter, A Sidekick Company is seeking an experienced Billing Specialist to join our team at our pediatric speech therapy clinic in Winston-Salem, NC. The ideal candidate will have a strong background in medical billing, specifically with Medicaid for the state of North Carolina, and be responsible for supporting Accounts Receivable (A/R) and aging reports, as well as managing patient ledgers. The Billing Specialist will ensure that billing is accurate, timely, and in compliance with Medicaid guidelines, while providing exceptional support to our administrative and clinical teams.

The Billing Specialist is expected to maintain Speechcenter, A Sidekick Company’s mission and vision: To empower our clients to live full and purposeful lives, and to be the pediatric therapy provider, partner, and employer of choice in the schools and communities we serve.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Preferred Experience and Essential Duties:

•  Accounts Receivable (A/R): Manage and follow up on outstanding insurance claims and patient accounts, ensuring all balances are accurately recorded and resolved in a timely manner.
• Aging Reports: Generate, analyze, and review aging reports to identify overdue accounts and develop strategies for resolution.
•  Patient Ledgers: Maintain and update patient ledgers to ensure accurate billing information and payment history.
• Medicaid Billing: Submit Medicaid claims, track payments, and ensure compliance with North Carolina Medicaid policies and regulations.
• Claims Follow-Up: Work with insurance companies and patients to resolve discrepancies, denials, or rejections of claims.
• Payment Posting: Post payments and adjustments to patient accounts in a timely and accurate manner.
• Customer Service: Provide excellent customer service by addressing patient inquiries regarding billing and payment issues. You will work closely with clinic families working on insurance and payment questions and issues.
• Collaboration: Work closely with the clinical team, office staff, and management to address billing concerns and provide support.

Computer Skills:

• Intermediate to advanced level computer skills required
• Intermediate to advanced level Excel skills required

Language Ability:

• Effectively respond to questions from office staff and clinic team
• Respond effectively to time-sensitive inquiries
• Excellent verbal communication skills with the ability to show patience, empathy, and the ability to remain calm under pressure.

Reasoning Ability:

• Strong organization and documentation skills with an ability to multitask, manage and prioritize multiple and competing projects

Work Environment: The Billing Specialist will work at the clinic in Winston-Salem Monday-Friday, with the option to work remotely on occasion.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This may include but is not limited to: Sitting, standing, lifting, reaching, squatting, climbing stairs, kneeling, and moving light furniture may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

Speechcenter, A Sidekick Company is an equal opportunity/equal access/affirmative action employer fully committed to achieving a diverse workforce and complies with all applicable Federal and State laws, regulations, and executive orders regarding nondiscrimination and affirmative action with our hiring activities. We do not discriminate on the basis of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression, and veteran's status.