Student MSR-I (Member Service Representative) On-site Liverpool NY

Here at SFCU we define our culture as one of GROWTH. Growing our member, growing our employee, and growing our organization. We look forward to the growth opportunities we can offer to our local high school and undergraduate students in joining our team. This is a great way to gain "real world" experience and join in a culture focused on employees, find a potential career opportunity and share your experience on your college application. As a Student MSR-I you will perform a variety of member services functions such as engaging with members while performing their transactions. You will be responsible for providing a variety of paying and receiving functions for members such as processing deposits, withdrawals, loan payments, transfers, wires and money orders. Balances each day's transactions and verifies cash totals.

Pay Range: Starting pay $16.50-$19.13

Reporting: Onsite-Liverpool NY

Schedule: Mon - Sat Flex Overview: Part-time: 10-hours per week- You will be able to work after classes, Saturdays, and during your breaks. SFCU will work around your school schedule.

Responsibilities:

Assumes responsibility for the efficient, effective, and accurate performance of teller functions.

• Represents the Credit Union in a courteous and professional manner.
• Verifies transactions. Monitors deposit amounts and examines documents for endorsement and negotiability. Detects and resolves discrepancies promptly.
• Balances daily transactions and verifies cash totals. Investigates and resolves out-of-balance conditions.
• Answer questions about products and services and resolve problems that are within authority to resolve. Refer problems that are beyond authority to supervisor, along with recommended solution.
• Receives and processes member financial transactions, including deposits, transfers, withdrawals, wires, loan payments, and sale of money orders.
• Balances cash drawer and daily transactions.

Assumes responsibility for the effective and professional performance of member service functions:

• Answers questions and solves problems for members by listening to problems, collecting data, securing answers, and reporting results to the inquiring party.
• Monitors and maintains professional use of individual cell phone during work hours.
• Maintains and projects the Credit Union's professional reputation. Maintains privacy of member account information.

Assumes responsibility for establishing and maintaining effective coordination and working relationships with area personnel and with management:

• Acts as liaison between members and departments.
• Keeps supervisor informed of area activities and of any significant problems or concerns.
• Ensure behaviors align with the culture of the organization.
• Attends meetings as required.

Assumes responsibility for related duties as required or assigned:

• Keeps work area clean, well-maintained, and secure.
• Performs related clerical duties as required.

Training/Education/Certification:

Education: A current Junior or Senior in high school or undergraduate in college

Experience: Abilities generally acquired on the job in 12 months. No experience necessary.

Required Knowledge:

• Knowledge of Service Representative operations and procedures.
• Basic understanding of SFCU operations.
• Interpersonal Skills: Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication. Participation in school activities, clubs, and other events. Other Skills: Working knowledge of regulations relating to all Credit Union deposit products (Reg E, Reg CC, Reg D, Truth-in-Savings Act).

Skills/Abilities:

• Good communication skills.
• Professional appearance, dress, and attitude.
• Good math skills
• Interpersonal Skills: Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication. Participation in school activities, clubs, and other events..
• Ability to operate related computer applications and business equipment including 10-key calculator, computer keyboard copy machine, coin and money counting machines.

Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.