Virtual Branch Services Specialist I

Here at SFCU we define our culture as one of GROWTH. Growing our member, growing our employee, and growing our organization. As a virtual branch team member, you hold a valuable role in representing SFCU. Through professional interactions with members and potential members you will be able to assess needs and offer products and service solutions. Collecting information and conducting follow up, you will find satisfaction in being a first-time resolution contact for our membership, while ensuring an exceptional member experience. In this role, you will be continuously learning, building skills and knowledge. This a great "first step" in building a career at SFCU and an opportunity to work in a member-centric organization that is committed to cultivating employee career growth, as well as providing exceptional service for our membership.

Compensation: $18.59-$27.89

Location: Remote

Fill time: Includes working Saturday rotations 8:30-12:30

Benefits: As an organization committed to staff wellness our benefits include PTO and NYS stick time, paid federal holidays. We offer medical, dental, vision and life insurance plan options so you can choose what best fits you and your family. Flexible spending accounts and health incentive options to support your goals. Our 401k plan with employer contributions will provide you a plan for the future. We support and encourage staff development through tuition assistance, training opportunities and career pathing.

Reporting: Bainbridge NY. This position is hybrid with a 2 day per week in office expectation

Salary: $19.23-$25.83/hr

Below is a list of Essential functions and responsibilities:

Remotely assist members and potential members in processing an array of transactions, chat interactions, and consultative video sessions with a high level of visual and verbal member contact and professionalism.

Provide members with information and direction regarding their account status, payment requests, and rights and obligations associated with their account(s).

Identify cross-sell opportunities and cross-sell services to members.

Answer and provide friendly service to members while on the Interactive Teller Machine. This includes but is not limited to cashing checks, taking loan payments, performing transfers, depositing funds, and withdrawing funds.

Respond to member inquiries received via a secured message queue and outlook web.

Manage member requests and provide them with the most accurate information.

Stay current with credit union policies, procedures, and product offerings.

Represent the Virtual Branch as appropriate in its relationships with members, miscellaneous businesses and other financial institutions and similar groups.

Provide friendly, professional, and accurate service and support to all members and associates using the performance standards required by the Credit Union.

Review and manage member needs including but not limited to, setting up one-time or recurring loan payments.

Maintain a positive attitude among department members, with emphasis on commitment, cooperation within the department, cooperation with other departments, and dedication.

Performs other duties as assigned.

Knowledge and Skills:

Experience Less than 1 year of similar or related experience

Education A high school education or GED.

Interpersonal Skills:

Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Other Skills:

Must have a strong video presence and be comfortable, professional, and friendly on camera with members and potential members. Must have the ability to communicate via chat with clear concise information, correct spelling, grammar and punctuation, and in a timely manner.

Physical Requirements Work involves standing and walking for brief periods of time, but most duties are performed from a seated position. Work may include occasional pushing, pulling, or carrying objects weighing up to 20 pounds such as files, documents, and computer printouts. Work normally requires finger dexterity and eye-hand coordination to operate a computer keyboard at an advanced skill level.

Sidney Federal Credit Union does not discriminate against any employee or applicant for employment on the basis of their race,color,religion,age,sex,national origin,marital status,disability, Veteran status,recently separated Veterans,sexual orientation,genetic information,victims of domestic violence and stalking, and all other categories covered by law.

Salary : $19 - $26