What are the responsibilities and job description for the Patient Access Representative position at Sidney Regional Medical Center?
Sidney Regional Medical Center is searching for a Patient Access Rep to join our team. This is a full-time position primarily supporting the Hospital Admissions team. The position will be based at the hospital location Monday thru Friday 8:00am - 5:00pm, and rotating Saturdays at the Walk-In Clinic (approximately every 7 weeks) from 8:00am – 1:00pm.
Job Responsibilities:
- Provides excellent customer service to internal and external SRMC customers.
- Welcomes and check in all patients. Directs patients regarding their appointment.
- Obtain or verify patient information at the time of each visit and enter patient demographics into computer, proper insurance cards, company, or individual responsible for payment of bill, and proper-signed consent for treatment and HIPAA patient privacy information.
- Assists the patient with completion of admissions forms as needed.
- Verify eligibility of insurance on all patients at the time or prior to admissions.
- Request co-pays, co-insurance and insurance deductibles from patients upon registration.
- Responsible for pre-running estimates on all scheduled radiology and specialty clinic patients.
- Responsible for locating and/or scanning orders.
- Direct or accompany patients to designated service area.
- Responsible for answering incoming calls in a timely manner.
- Run reports and assist with projects as assigned.
- Make account adjustments as requested.
- Operate specialize equipment such as multi line phones, copier, fax machine, printers, signature pad and scanner.
- Maintains admission accuracy of 98%.
- Answers telephone calls and assess urgency of call. Provides assistance or directs caller to appropriate person, contacting physician/nurse directly for urgent needs. Provides assistance to other receptionists in screening patient calls.
- Other duties as assigned.
Education & Experience:
- High School Diploma or GED
- Clerical/medical training or experience is preferred
Knowledge, Skills, & Abilities:
- Reliable and timely attendance
- Strong customer service skills, both in-person and over the phone
- Ability to multi-task and prioritize workload
- Strong team player
- Ability to keep information confidential and protect patient information
Sidney Regional Medical Center is an EEO Employer/Vet/Disabled
