Agency Operations Strategist

Siege Media is a growing and remote-first organic growth agency! We were nationally recognized on Inc.’s Best Workplaces list and Inc. 5000 list, highlighting the 5000 fastest-growing private companies. Interested in joining the Siege team? We currently have a spot open for a talented Agency Operations Strategist to help us continue to deliver great content for our world-class clients.

Perks for United States residents include 100% health, vision and dental benefits, 50% 401k match up to 6% of your salary, donation matching, career development training, unlimited PTO, work-from-home equipment, and free pens. Everyone loves free pens.

Learn more about working at Siege by experiencing our culture on Instagram and checking out our work on Dribbble!

Siege Media values diversity. We encourage people of color, LGBTQIA folks, veterans, parents and those with disabilities to apply. Through our “health, then work” philosophy we are committed to helping all people succeed at Siege. If you require reasonable accommodation to complete our application or interview process, please let us know.

Responsibilities:

• Track and analyze trends in client onboarding, recommending strategies to enhance client retention
• Own client renewal tracking to ensure high client retention and proactive client management
• Use time-tracking analysis to identify inefficiencies and suggest process improvements
• Conduct weekly and monthly reporting on capacity, utilization, and billable hours
• Oversee the implementation and refinement of time-tracking resources (i.e., process documentation, trainings, etc.)
• Provide data-driven insights to inform hiring decision, contract renewals, and growth planning
• Collaborate with directors to fill gaps in availability and proactively address scheduling conflicts
• Lead cross-functional initiatives to optimize workflows, project management tools, and agency processes
• Ensure individuals and departments are appropriately and efficiently staffed
• Collaborate with Operations Manager to process accurate and timely payroll
  
  

Requirements:

• 3 years of experience in and operations or resource management role, preferably within a marketing, creative, or content agency
• Proficiency in project management platforms (e.g., Asana, Monday.com, or similar)
• Experience with time-tracking systems and data analysis tools (e.g., Harvest, Toggl, Excel, BI dashboards)
• Exceptional communication and cross-functional collaboration abilities
• Strategic, data-driven mindset with strong problem-solving skills
• Ability to coach, mentor, and inspire teams, fostering a culture of accountability and continuous improvement, while maintaining a positive attitude and helpful spirit
  
  

The salary for this position starts at $70,000 USD.

Please plan to upload the following information during the application process:

• Your resume
• A short introduction/cover letter
  
  

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