Manager in Training

Description

Siegel Suites and Select, flagship brands of The Siegel Group, offer affordable extended-stay accommodations across the US. With fully furnished apartments and convenient amenities, they cater to diverse clientele seeking short-term or long-term housing solutions. Renowned for quality service and comfortable living spaces, they reflect The Siegel Group's commitment to excellence in hospitality and real estate.
Role Summary
It is the responsibility of Assistant Property Managers to hire, train and supervise individuals to maximize company profits. We want a high occupancies and long lengths of stay. 

Responsibilities
A.    Sales
•    Easy check-in process
•    Phones answered quickly, within two rings
•    Excellent sales presentation on the telephone and in person. 
•    Traffic log filled out completely and accurately. 
•    Verify subordinates’ traffic logs are filled out completely and accurately. 
•    Dress in neat and clean. 
•    Track Leasing Consulting Production.  

B.    Customer Satisfaction 
•    Watch the flow of the office so you are sure to schedule properly.
•    Check the Housekeeper’s work. You have to spot check throughout the day.
•    Play your Preventative Maintenance Program and follow up for quality. 
1)    Air conditioner filter changed (every month).
2)    Smoke detector batteries changed as needed or (6 months).
3)    Water leaks – Toilet, Faucets.
4)    Check door-locking mechanisms.
5)    Excessive damage by the guest – inform management.
6)    Pets. 
•    Schedule pool cleaning, laundry room cleaning, grounds pick up, walkway and stairway cleanup, etc. 
•    Walk your grounds daily looking for problems and the effectiveness of the employees.
•    Read and take action from the CPO reports.
•    Ensure timely completion of work orders.
•    Follow-up with tenant to ensure satisfaction. 

C.    Curb Appeal
•    Schedule the outside staff to clean the grounds daily and follow up.
•    Walk the property and list any problems. 
•    Ensure Landscape Company is maintaining grounds properly.
•    Ensure ALL lights are working properly and are lit. 
•    All employees need to be working on keeping the grounds trash free – all day, every day.

D.    Product
•    All move outs need to be walked and pout on the dispatch sheet. 
•    Check the Key Log daily. 
•    Rooms must be turned as quickly as possible.
•    Rooms are to be cleaned and maintenance to our standards (Would you move in to the unit?).

E.    Collections and Revenue
•    The collection process needs to progress every day.
•    The company grace period is a maximum of three days. By three days past due, the customer must have either paid or turn in keys.
•    Every effort is to be made to collect past dues and surcharges, so check the cash sheets to see that they are being charged.
•    When a resident does pay their monthly payment, you must issue a five-day to process eviction.
•    ALL late fees must be collected by Management.
   
F.    Time Records
•    Each employee must punch in and out properly when they come into work, go to lunch, return from lunch, and leave after their shift is complete. This is to be monitored and approved daily.
•    Overtime is NOT allowed.
•    New Hire paperwork must be completed and processed by Human Resources before any employee begins work. 
•    When an employee moves on-site, you must notify Human Resources in writing, so the payroll deduction can take place. 
•    Employees MAY NEVER, under ANY circumstances, be late for rent. Late rent by ANY employee can and will be grounds for immediate termination. 

Qualifications

• Must be open to relocation
• 3 years’ experience in customer service.
• 2 years’ experience in a supervisory role.   
• Adept at driving revenue and managing overall costs.
• Ability to work in a fast-paced, deadline-oriented environment.
• Ability to quickly identify and resolve problems.
• Excellent communication skills, both written and verbal.

• Excellent Customer Service skills.
• Excellent PC skills (Excel, Word, PowerPoint).

Physical Requirements / Working Conditions

• Sitting, standing, walking, bending, climbing stairs, kneeling frequently and/or for long periods of time (up to 8 hours)
• Lifting up to 25 lbs.
• Maintain a professional, neat and well-groomed appearance
• Work varied shifts, including weekends and holidays.
• Ability to pass a drug and background screening
• Proof of eligibility to work in the United States.