What are the responsibilities and job description for the Client Services Representative position at Siegfried Rivera?
Siegfried Rivera, PA is seeking a Client Services Representative for its collections department. This role is the primary point of contact for homeowners regarding account inquiries. The ideal candidate must have a minimum of two (2) years' experience in Condominium / HOA collection process, be detail-oriented and have strong written and verbal communication skills. The candidate must be able to provide professional and solution-oriented support while assisting with association collection efforts. This is an onsite position in our Coral Gables office.
Job Duties :
- Answer and screen inbound calls and emails regarding association account inquiries
- Assist homeowners in understanding their account statuses
- Provide exceptional customer service
- Work closely with the collections team and assist with mailings
- Data entry into case management software
- Assist with processing payments and disbursements
- E-filing and e-recording of documents
- Able to adapt to work in a fast-paced environment with a "can do" positive attitude
Requirements :
Education :
Seeking a minimum of an associate degree or certificate for legal assistant; however, may substitute experience for qualified / skilled candidates.
Equal opportunity employer.
We offer a competitive salary and comprehensive benefits package.