Application Support Engineer

Mendix – the leading low-code application development platform : The Mendix Platform uses visual modeling to abstract long-form coding out of application development. Our customers use Mendix to create and deploy better software for the enterprise, faster. Mendix enables collaboration between business users and developers to work together throughout the development process.Read our Customer Stories () to learn more about the wealth of software and solutions global organizations have built with the Platform.At Mendix we strive to maintain a diverse, open, and safe working environment where people can be their true selves. We value every voice, celebrate individuality, and appreciate the diversity of thought and experience. People who work here are driven, smart, and really good at what they do.As this market evolves, we encourage people of all skill levels to work with the platform, both for clients and candidates. Apply today to discover how you can make a meaningful impact with Mendix.Are You a Problem-Solver with a Passion for Customer Success? Join Our Team!Do you love tackling puzzles? Do you live and breathe customer success? Are you a to-do list enthusiast? If so, we want you on our team! We're expanding our Mendix Customer Support team in Rotterdam, and we're looking for talented individuals like you to join us.Why Join Mendix?Our team thrives on multi-tasking, keeping up with the latest features and technologies while assisting our customers through support tickets. We value customer interactions, enjoy problem-solving, and take pride in resolving complex issues. Every day, we strive to enhance our customers' experience, improve our product quality, and elevate our support services. We excel when challenges are toughest, working diligently to identify root causes and solutions with passion and persistence.Our Team CultureWe are an open and diverse team, bringing together varied backgrounds and talents. We are respectful, focused, and dedicated to providing exceptional services to our customers. Whether you are a recent graduate, making a career switch, or in your final year of study, Mendix is the place to kickstart your career.Please Note : We do not offer relocation support for this position.Your Role in Driving Digital Innovation : Take ownership of platform and product issues, working independently with customers to resolve platform and application development / deployment issues.Investigate, reproduce, and troubleshoot reported issues, identifying suitable solutions or root causes within our platform infrastructure and software.Manage all stakeholders by clearly communicating reported issues to the R&D team, Product Manager, and Customer Success Manager, ensuring effective cross-functional coordination.Work with minimal supervision, making independent decisions with discretion.Effectively manage your time, prioritizing daily tasks based on the severity of the problem and its business impact on the customer.Set and maintain customer expectations by adhering to Service Level Agreements and prioritizing reported incidents.You Are the Innovator We Need If...You are a high-energy professional who loves engaging with customers to solve their challenges.Hold a B.S. in Information Systems, Engineering, Computer Science, or equivalent.Have excellent communication skills, both written and verbal.Are passionate about technology with strong problem-solving and analytical skills.Are well-organized, flexible, and able to keep track of your tasks.Have an understanding of and interest in programming languages, integration, relational databases, and / or public Cloud technologies (e.g., AWS, Azure, Kubernetes).Have experience in a customer-facing technical support or consultancy roles, or other relevant work experience (preferred).Have the ability to work from our Boston office at least a few times per year.Does This Sound Like You?If so, we'd love to hear from you! Share your resume and apply today to join our dynamic team at Mendix.If you see a job description and think, “I’d be perfect for that” but your experience doesn’t align perfectly with the qualifications – don’t let that hold you back. We’re always eager to hire talented, passionate candidates – so give it a try and apply.Equal Employment Opportunity StatementMendix / Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.EEO is the LawApplicants and employees are protected under Federal law from discrimination. To learn more, Click here () .Pay Transparency Non-Discrimination ProvisionSiemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here () .California Privacy NoticeCalifornia residents have the right to receive additional notices about their personal information. To learn more, click here () .Job Family : R&DReq ID : 6ab8e1c3-883c-4f7f-be03-f474847ec0d9