Client Service Manager (CSM) Team Lead

Imagine stepping into a role where your leadership directly influences the success of our service center operations. Each day, you'll oversee a team of dedicated Service Center Project Managers, ensuring that every quote and project execution aligns perfectly with both company standards and customer expectations. Your day will be filled with dynamic challenges, from directing the customer service team's daily operations to serving as the primary point of contact for our valued clients. You'll be the linchpin in coaching our Client Service Managers, tracking customer feedback, and spearheading strategies to elevate our service quality, productivity, and profitability. It's a role that demands both strategic vision and a hands-on approach to foster an environment of excellence and safety within our service center.

How You’ll Make an Impact

• Lead and manage the performance of the Service Center Project Managers, ensuring excellence in customer service and adherence to contractual obligations.
• Drive the continuous improvement of service quality and operational efficiency, directly contributing to the company's profitability.
• Develop and mentor Client Service Managers, enhancing their capabilities and ensuring high levels of performance and customer satisfaction.
• Spearhead customer feedback collection and resolution processes, ensuring client needs and concerns are addressed promptly and effectively.
• Implement strategies to optimize service center productivity and profitability, including providing accurate financial forecasts.
• Act as the primary liaison between clients and technical personnel, translating customer requirements into actionable, technical directives for the maintenance and repair of equipment.

What You Bring

Applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization.

About the Team

Our Transformation of Industry division is decarbonizing the industrial sector. Increasing electrification and efficiency are key and demand for green H2 and derivative fuels will rise. We enable decarbonization of the industrial sector and the transition to sustainable processes, building on a strong industrial customer base, a global network, diverse technologies, and integrated execution capabilities.

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. We meet the growing energy demand across 90 countries while ensuring our climate is protected. With ~100,000 dedicated employees, we not only generate electricity for over 16% of the global community, but we’re also using our technology to help protect people and the environment.

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

Lucky for us, we are not all the same. Through diversity, we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.

Benefits

Equal Employment Opportunity Statement

Ready to make your application Please do read through the description at least once before clicking on Apply.

Siemens Energy is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law

Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision

Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.

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