Customer care coordinator

Join us inpioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Ourinspiring and caring environment forms a global community that celebratesdiversity and individuality. We encourage you to step beyond your comfort zone,offering resources and flexibility to foster your professional and personalgrowth, all while valuing your unique contributions.

Apply nowfor the position of Customer Care Coordinator / Planner, and you will support a customer care center team.

Your role :

• You workin our customer contact center
• You answerincoming phone calls and interact with field personnel and external customers
• Yourespond to incoming inquiries and requests regarding medical equipment
• You workwith the field engineers and customers to dispatch and schedule service events
• You managecompeting priorities while achieving key performance indicators and maintaininga high level of quality

Your expertise :

• Minimum of2-5 years of experience in a customer related role in a fast- paced environment(healthcare or medical device industry preferred)
• Associatesdegree or equivalent experience
• Good PCskills (MS Office software like Word, PowerPoint, Excel and Outlook)
• Ability toprofessionally investigate and respond to requests in a timely manner
• Ability tomulti-task and excel in a fast-paced team environment
• Strongcommunication skills and are adaptable to change

LOCATION : Cary, NC - HYBRID

Hours of Operation : Tuesday - Saturday; 8am 5pm Eastern Zone

Who we are :

We are ateam of more than 71,000 highly dedicated Healthineers in more than 70countries. As a leader in medical technology, we constantly push the boundariesto create better outcomes and experiences for patients, no matter where theylive or what health issues they are facing.

Our portfolio is crucial forclinical decision-making and treatment pathways.

How we work :

When you join Siemens Healthineers, you become one in aglobal team of scientists, clinicians, developers, researchers, professionals,and skilled specialists, who believe in each individual’s potential tocontribute with diverse ideas.

We are from different backgrounds, cultures,religions, political and / or sexual orientations, and work together, to fightthe world’s most threatening diseases and enable access to care, united by onepurpose : to pioneer breakthroughs in healthcare.

For everyone. Everywhere.Sustainably. Check our Careers Site at https : / / jobs.siemens-healthineers.com / careers

Successfulcandidate must be able to work with controlled technology in accordance with USexport control law. It is Siemens Healthineers’ policy to comply fully andcompletely with all United States export control laws and regulations,including those implemented by the Department of Commerce through the ExportAdministration Regulations (EAR), by the Department of State through theInternational Traffic in Arms Regulations (ITAR), and by the TreasuryDepartment through the Office of Foreign Assets Control (OFAC) sanctionsregulation.

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Equal Employment Opportunity Statement

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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Please note our AskHR representatives do not have visibility of application or interview status.

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Last updated : 2024-09-19