What are the responsibilities and job description for the Field Service Technician - BOSTON position at Siemens Healthineers?
Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.
Performs technical, mainly pre-defined tasks for accomplishing defined service delivery work for customer equipment.
Apply now for the position of Customer Service Technician, and you will join our Ultrasound Service team based in the greater Boston Area, where you will perform service, preventative maintenance, modifications, and installations on medical imaging equipment at customer sites with minimal supervision. The primary Imaging Modality for this specific Job opening is for Ultrasound Equipment. Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.
This is a Customer Service Technician position in Boston with regional travel required.
Your Role
How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
To find out more about Siemens Healthineers businesses, please visit our company page here.
Siemens Healthineers offers a variety of health and wellness benefits to employees. Details regarding our benefits can be found here.
Equal Employment Opportunity Statement: Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
EEO is the Law: Applicants and employees are protected under Federal law from discrimination. To learn more, click here.
Reasonable Accommodations: Siemens Healthineers is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations.
If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form here. If you’re unable to complete the form, you can reach out to our HR People Connect People Contact Center for support at peopleconnectvendorsnam.func@siemens-healthineers.com. Please note HR People Connect People Contact Center will not have visibility of your application or interview status.
Pay Transparency Non-Discrimination Provision: Siemens Healthineers follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, click here.
California Privacy Notice: California residents have the right to receive additional notices about their personal information. To learn more, click here.
Export Control: “A successful candidate must be able to work with controlled technology in accordance with US export control law.” “It is Siemens Healthineers’ policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.”
Data Privacy: We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Register here to get started.
Beware of Job Scams: Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers career site.
To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.
Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.
Performs technical, mainly pre-defined tasks for accomplishing defined service delivery work for customer equipment.
Apply now for the position of Customer Service Technician, and you will join our Ultrasound Service team based in the greater Boston Area, where you will perform service, preventative maintenance, modifications, and installations on medical imaging equipment at customer sites with minimal supervision. The primary Imaging Modality for this specific Job opening is for Ultrasound Equipment. Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.
This is a Customer Service Technician position in Boston with regional travel required.
Your Role
- Manage installation, modification, and preventive maintenance calls to ensure customer equipment operates at a high standard for patient care.
- Work with Regional Service Director to achieve individual goals and targets for the region.
- Ensure all work and equipment adhere to all state and federal regulatory requirements.
- Required to submit any documentation required to remain in compliance with serviceable repairs.
- Maintaining a clean driving record in compliance with company fleet vehicle policies.
- Background maintaining electronic equipment, either in or out of a healthcare environment.
- Having good PC skills (Example: MS Office software like Word, PowerPoint, Excel and Outlook).
- Desire to work with our latest technology and learn about new software and hardware solutions.
- Passion to deliver customer centric solutions to customers.
- Requires someone to work well without supervision, be a self-starter and can independently manager their time/schedule.
- Willingness to travel and flexibility, for both day to day work and required company training
- Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment.
- Ability to understand and utilize technical vocabulary to perform tasks according to either verbal or written instructions.
- Expertise in troubleshooting, diagnosing, and solving complex technical issues.
- Associate degree in electronics or equivalent combination of education and experience; BSEE/BSEET/BSME/BSMET preferred.
- Knowledge of computers and networking; PC competency to include utilization of Microsoft Office Suite products.
- Strong customer service skills through clear verbal communication with customers that explains the diagnosis of the event.
- Must be able to be compliant with hospital credentialing requirements.
- Wide degree of creativity, leadership, and latitude is expected.
- Ability to complete multiple tasks with minimal direction.
- Ability to work professionally with all levels of hospital organization staff.
- Excellent organizational, time management, written and verbal communication skills.
- Ability to travel >75% of the time.
- High attention to detail.
- Ability to organize and prioritize tasks resulting in consistent productivity.
- Ability to function within and support a team environment and build strong working relationships.
- Dependable, flexible, and punctual.
- Ability to meet accuracy and productivity goals.
- Good problem-solving skills, ability to evaluate situation and prioritize factors in decision making.
- Self-motivated, utilize available resources for self-improvement and development.
- Able to follow directives and accomplish tasks outside of normal duties.
How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
To find out more about Siemens Healthineers businesses, please visit our company page here.
Siemens Healthineers offers a variety of health and wellness benefits to employees. Details regarding our benefits can be found here.
Equal Employment Opportunity Statement: Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
EEO is the Law: Applicants and employees are protected under Federal law from discrimination. To learn more, click here.
Reasonable Accommodations: Siemens Healthineers is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations.
If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form here. If you’re unable to complete the form, you can reach out to our HR People Connect People Contact Center for support at peopleconnectvendorsnam.func@siemens-healthineers.com. Please note HR People Connect People Contact Center will not have visibility of your application or interview status.
Pay Transparency Non-Discrimination Provision: Siemens Healthineers follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, click here.
California Privacy Notice: California residents have the right to receive additional notices about their personal information. To learn more, click here.
Export Control: “A successful candidate must be able to work with controlled technology in accordance with US export control law.” “It is Siemens Healthineers’ policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.”
Data Privacy: We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Register here to get started.
Beware of Job Scams: Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers career site.
To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.
