What are the responsibilities and job description for the Customer Account Support Agent- Central Region position at Siemens Medical of America Inc?
Do you want to join us in helping to fight the world’s most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
At Siemens Healthineers, we offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally.
Our Global Team:
We are a team of more than 72,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.
Our Culture:
We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.
Conducts technical and/or administrative, mainly pre-defined support activities for service operations and delivery.
Supports the telephone and electronic inbound assistance requests.
Directs telephone calls or written inquiries to appropriate personnel in the Remote Services Helpdesks or Field Services teams.
Enters the service call into the Dispatch data screen, dispatches work appropriate personnel and completes the necessary follow-up to ensure the service call has been assigned.
Updates and maintains scheduling database with current information.
Interacts with customers and Field Service employees as first level point-of-service contact for scheduling field service repair calls.
May answer non-technical or basic technical questions at the end user level regarding company products.
Minimum Required Skills and Knowledge:
Excellent phone and communication skills
Exceptional customer service skills and good PC skills
Ability to work with minimal direction.
Organized and a self-starter.
Other Desired Skills and Knowledge:
ACD phone system experience or equivalent.
Basic WEB based training preferred.
Experience in Salesforce or equivalent product and productivity software desired.
Required Certifications and Training:
Obtains and completes LMS training plan specific to assigned responsibility.
Experience Level with Business Tools:
Familiar with business tools such as:
Microsoft Outlook Exchange, Word, Excel, PowerPoint, Instant Messaging and Chat.
Skill:
Acquires job skills and learns company policies and procedures to complete assigned tasks.
Job Complexity:
Works on assignments that are routine in nature, requiring limited judgment.
Has little or no role in decision-making.
Supervision:
Normally receives detailed instructions on work.
Works under close supervision.
Typical Education and Experience:
High School Degree or equivalent 1-3 years of experience in a Customer Service environment or Call Center desired
At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose: To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally.
Beware of Job Scams:
Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers Career Site.
As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.
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