CAD/PLM Customer Success Manager

Siemens is on a mission to fundamentally reinvent the way applications are created, by abstracting the process and enabling everyone who has a stake in an enterprise’s digital future — businesspeople and analysts, web developers, software engineers, even CEOs — to meaningfully participate, thereby creating better applications faster. Our goal is simply to create the future of software development.

General Summary of the Job :

We are looking for a Customer Success Manager to work in a technical support role with our Enterprise customers to drive business value through the use of our cloud platforms. You will play a crucial role in engaging with customers to provide our standard methodologies to quickly realize the value of our solutions.

Responsibilities :

• Drive true value for customers
• Ensure customers are adopting our products and achieving the outcomes they encouraged
• Be a Challenger to our customers to stay focused on delivering business value
• Deeply understand our customers’ objectives and become a trusted advisor
• Resolve how to define, drive, and demonstrate the value (ROI) delivered
• Be an advocate for your customers
• Provide feedback on the customer experience and solutions to improve
• Use our standard methodologies to drive adoption and customer value and provide improvements based on customer experience
• Help champion culture of Customer Success through working cross functionally with all teams who are part of the customer journey
• Drive alignment with Sales and Renewals teams
• Align with Sales on the renewal and expansion strategy for your portfolio of accounts
• Collaborate with sales on new opportunities and development of the customer success plan
• Exceed your metrics
• Renewal and expansion measured by gross revenue within your portfolio
• Product Adoption measured by product usage within your portfolio
• Customer Satisfaction measured by NPS

Required Knowledge / Skills, Education, and Experience :

Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

Why us?

Working at Siemens Software means flexibility - Choosing between working at home and the office at other times is the norm here. We offer great benefits and rewards, as you'd expect from a world leader in industrial software.

A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow!

Siemens Software. Transform the Everyday

The total cash compensation range for this position is $106,100 to $212,200 with 20% of this being comprised of an annual incentive target. The actual compensation offered is based on the successful candidate’s work location as well as additional factors, including job-related skills, experience, and relevant education / training. Siemens offers a variety of health and wellness benefits to employees. Details regarding our benefits can be found here : www.benefitsquickstart.com In addition, this position is eligible for time off in accordance with Company policies, including paid sick leave paid parental leave, PTO (for non-exempt employees) or non-accrued flexible vacation (for exempt employees).

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The full job description covers all associated skills, previous experience, and any qualifications that applicants are expected to have.

Equal Employment Opportunity Statement

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

Reasonable Accommodations

If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link Accommodation for disability form. If you’re unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367. Please note our AskHR representatives do not have visibility of application or interview status.

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Pay Transparency Non-Discrimination Provision

Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.

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Salary : $106,100 - $212,200