What are the responsibilities and job description for the Support Analyst Charlotte, NC and Columbus, OH - NC - North Carolina position at Sierra Business Solution LLC?
Job Details
Role: Support Lead
Job Summary
To execute continuous improvement activities, work on root cause analysis, and provide technical assistance to resolve customer issues. (1.) Key Responsibilities
1. To troubleshoot and resolve critical and complex tickets.
2. To create the root cause analysis for critical issuesfaults (hands on working).
3. To implement any necessary preventive measures to reduce future defects.
4. To provide technical assistance to the team members in resolving customer issues.
5. To execute continuous improvement activities and to improve the team s performance.
Skill (Primary) Modern Application Development-PAAS-Pivotal
JD:
L2 support experience
6 7 years support experience
Linuxunix scripting experience
Primary Skill
PCF (Pivotal Cloud Foundry) and Mongo DB - Mandatory
Exposure to any 1 Observability Tool such as AppDynamics, Splunk, Grafana
Change Mgmt using CICD pipeline. Harness or equivalent tools
Secondary Skill
SSL Certificate management
Vulnerability Management
