Information Technology Coordinator - Caribe Royale Orlando Hotel

Description

Scope of Position

The IT Coordinator is responsible for managing and maintaining the organization's IT assets and providing support to ensure the IT department can effectively maintain technology systems within the company. The role includes user account maintenance, providing Tier 1 support across various systems, and overseeing billing and budget processes.

Position Requirements

• Professional demeanor appropriate for a resort environment.
• Minimum 2 years’ experience in Information Technology or related field.
• Microsoft Certified Software Engineer preferred.
• Understanding of networks and hotel applications is an asset.
• Helpdesk/Desktop support experience a plus.

Responsibilities

• Manage and maintain technology equipment, including computers, mobile devices, and software systems.
• Install, upgrade, and manage software and hardware.
• Provide training and support to users on hardware, software, and cloud-based services.
• Maintain core technology standards and best practices.
• Provide Tier 1/basic support for Windows, mobile devices, POS, and PMS systems.
• Manage budgets and billing for all IT-related invoices, ensuring timely payments to vendors and service providers.
• Oversee and coordinate internet requests and billing for convention center groups, ensuring accurate and timely processing and forecasting of internet revenue.
• Generate sales quotes and help negotiate prices for meeting planners/conferences.
• Keep department documentation updated, including FAQs on helpdesk tickets.
• Maintain inventory of all technology devices.
• Identify and recommend new technologies to increase organizational efficiency.
• Handle user issues related to IT and escalate major problems to management.
• Record, prioritize, and dispatch ticket requests to appropriate personnel.
• Create and track IT-related bills and purchase orders.
• Run reports for various IT systems and help maintain PCI compliance.

Education and Experience

• High school diploma or equivalent; experience in a large hotel environment preferred.
• Minimum of 2 years’ experience in information technology or a related field.
• Experience with IT asset management and ticket systems is a plus.

Skills and Abilities

• Ability to communicate effectively in English, a second language, is a plus.
• Professional demeanor appropriate for a resort environment.
• Excellent administrative, interpersonal, organizational, and communication skills.
• Strong problem-solving and analytical abilities.
• Ability to create and maintain spreadsheets.
• Ability to meet deadlines and work under pressure.
• Ability to work with minimal supervision and manage multiple tasks.
• Ability to work flexible schedules, including holidays and weekends.

Physical Requirements

• Sit at a desk for long periods of time continuously in front of a computer screen.
• Frequent standing, walking, and sitting.
• Must be physically fit to lift, pull, and push items up to 50 pounds.

I acknowledge that I have reviewed the IT Coordinator job description. This is a summary of the main responsibilities for this position. Business demands dictate work hours and schedules. Attendance and timeliness are requirements for this position.  Management retains the discretion to add or change the duties of this position at any time to meet our guests’ needs. I understand that I must also adhere to the property service standards, grooming, and uniform standards specific to this position, always maintaining a neat and clean appearance.  I will also adhere to any OSHA (safety) practices and wear any assigned PPE (personal protective equipment) as needed.

Qualifications