Lobby Attendant - Overnight - Buena Vista Suites Orlando

Scope of Position

This is a professional individual with good all-around housekeeping experience. This person is able to perform daily tasks such as maintaining stairwells, fitness centers, guest laundry and public areas according to cleanliness standards.

Position Requirements

• Maintain cleanliness of public areas.
• Utilize housekeeping issued chemicals in properly labeled bottles only.
• Never allow access to suites for an employee or guest.
• Neatly maintain resort literature, housekeeping literature, and area attraction information.
• Stock amenities storage areas as required.
• Clean appliances.
• Dust furniture, fixtures, pictures, vents, etc.
• Knock/ring doorbell and announce Housekeeping before entering suites.
• Keep doors always closed. Utilize Suite Cleaning card door hang when servicing a suite.
• Assist housekeeping as needed or scheduled.
• Assist with guest requests as needed.
• Keep corridors free of debris (including room service trays)
• Respond to pager/radio immediately.
• Complete guest request in timely manner and report completion to dispatcher
• Return equipment to assigned storage areas.
• Clean fitness center, administrative office, and associate break room
• Report to work as scheduled and in authorized uniform only (including name tag)
• Complete assigned task before departing for the day.
• Do Not leave assigned work area without authorization from manager/supervisor.
• Report any maintenance issues.
• Assist with projects as requested or scheduled.
• Always maintain positive teamwork.
• Maintains and adheres to company values.

Responsibilities

• Provide upkeep to the lobby areas to ensure they are clean and presentable.
• Inspect the condition of furniture for tears, rips, and stains and report damages.
• Ability to assist guests with inquiries and requests while in the lobby.
• Ability to keep the back area of Front Desk neat and clean.
• Ability to complete special projects, as assigned, including regular deep cleaning.
• Ensure that the hotel, guests, and associates are maintained in a clean, safe and secure environment.

Education

• High school diploma preferred, but not required.
• Prefer housekeeping experience (residential or commercial).

Skills and Abilities

• Ability to communicate in the English language (Second language is a plus).
• Able to work flexible schedules including holidays and weekends.
• Able to perform multiple tasks.
• Good interpersonal skills

Physical Requirements

• Physical agility and ability to move quickly in confined spaces.
• Also requires standing/walking/reaching and bending throughout shift.
• Ability to push / pull 100lbs.
• Ability to lift 50lbs.
• Think clearly in high stress and intense situations.
• Ability to multitask and give direction under pressure.
• Stand or walk for extended periods of time.
• Work in areas of high heat and humidity.

I acknowledge that I have reviewed the Housekeeping Lobby Attendant job description. This is a summary of the main responsibilities for this position. Business demands dictate work hours and schedules. Attendance and timeliness are a requirement of this position. Management retains the discretion to add or change the duties of this position at any time, to meet our guests needs. I understand that I must also adhere to the property service standards, as well as grooming and uniform standards specific to this position, always maintaining a neat and clean appearance. I will also adhere to any OSHA (safety) practices and wear any assigned PPE (personal protective equipment) as needed.