What are the responsibilities and job description for the Suite Attendant - Buena Vista Suites position at Sierra Lodgings Inc?
Scope of Position
The Suite Attendant provides housekeeping services to all guest rooms according to the policies and procedures established by the Caribe Royale Orlando Hotel and Buena Vista Suites. He/she will provide exceptional quality housekeeping services to enhance the overall guest experience.
Position Requirements
- Professional demeanor appropriate for a resort environment.
- Previous housekeeping experience preferred.
- Able to work cohesively as part of a team with minimum supervision.
- Able to focus attention on guest needs.
- Adhere to safety, rules, and company policies.
- Knowledge of proper chemical handling, cleaning techniques and use of equipment/ machinery.
Responsibilities
- Clean bathtub, toilet, sink, walls, mirrors, tiles, counters, and floor surfaces using cloths, mops sponges, brushes, and/or cleaning chemicals by extending arms over head, bending and stooping.
- Strip and make beds, change bed linens which may require lifting bedspreads weighing a maximum of 50 lbs.
- Respond quickly and efficiently to all guest requests.
- Keep linen closet and service landings secure.
- Dust furniture, pictures, drawers, window ledges, and shelves thoroughly.
- Vacuum throughout entire room and empty trash.
- Replenish amenities, linens, and supplies in guest room.
- Practice chemical safety rules and follow procedures for needles and other hazardous materials.
- Communicate effectively with other employees, as well as guests.
- Take accurate room status reports at the end of the shift.
- Understand information such as labels, instructions, and guest requests.
- Perform any other reasonable duties as required by management.
Education
- High school diploma: experience in a large hotel environment preferred.
Skills and Abilities
- Ability to communicate in the English language (Second language is a plus).
- Ability to perform assigned duties with attention to detail, speed, and accuracy.
- Ability to work flexible schedules including holidays and weekends.
- Ability to perform multiple tasks.
Physical Requirements
- Must be able to work in a fast-paced environment.
- Must be physically fit in order to lift, pull, and push items up to 50 pounds.
- Also requires standing/walking/reaching and bending throughout shift (up to 8 hours).
I acknowledge that I have reviewed the Suite Attendant job description. This is a summary of the main responsibilities for this position. Business demands dictate work hours and schedules. Attendance and timeliness are a requirement of this position. Management retains the discretion to add or change the duties of this position at any time, in order to meet our guests needs. I understand that I must also adhere to the property service standards, as well as grooming and uniform standards specific to this position, always maintaining a neat and clean appearance. I will also adhere to any OSHA (safety) practices and wear any assigned PPE (personal protective equipment) as needed.
