What are the responsibilities and job description for the BUSINESS OPERATIONS MANAGER - Surgical Services - Full Time - Days position at Sierra View Medical Center?
Business Operations Manager - Full Time
Shift : Days, Exempt
- POSITION REQUIRES A BACHELORS DEGREE OR HIGHER. HEALTHCARE ADMIN, BUSINESS ADMIN, FINANCE, OR RELATED FIELD.
- THIS IS NOT A REMOTE POSITION.
Job Description : PATIENT POPULATION :
The patient population served can be all patients, including geriatric, adult, adolescent, pediatric, and newborn. This also includes services which affect facility staff, physicians, visitors, vendors and the general public.
POSITION SUMMARY :
Under the general direction of the Director of Surgical Services and in collaboration with the Clinical Manager, the Business Operations Manager independently will develop, evaluate, and maintain creative, progressive, internal documentation and external reports to support the operational and strategic needs of the hospital. In addition, the
incumbent will work collaboratively with co-workers and members of other departments to investigate and respond by telephone or in writing to a variety of quality / financial / revenue issues. Responsible for developing, recommending, and implementing strategies for cost management and revenue maximization. Performs rigorous and systematic analysis of quality, revenue, and supply data; monitoring and analysis of clinical and non-clinical data; attend regularly scheduled meetings; design and implement data collection tools.
Collaborates with the Department Director to provide 24-hour, 7-day / week management oversight of the following departments : OR, Flexcare, PACU, Central Processing Department, Cardiac Cath Lab, Endoscopy and Ambulatory Surgical sites. Plans and replaces capital equipment within the division. Forecasts and adheres to the capital acquisition plan ensuring capital equipment is purchased within the timeline outlined by Finance.Will be responsible for ensuring the department and all individuals in the department achieve the vision and clinical, operational and financial needs of patients. Demonstrates the ability to obtain and interpret information in terms of the patient's needs. "
Must be able to work normal / scheduled working hours to include Holidays, call-backs, weeknights, weekends, and on-call. Agrees to participate, as directed, in emergencies and community disasters during scheduled and unscheduled hours. As a designated disaster service worker you are required to assist in times of need pursuant to the California Emergency Services Act.
Gov't. Code §§ 3100, 3102)
Your position has been defined as exempt (Exempt employees are paid on a salary basis as their duties may include more complex tasks that require them to work inconsistent or longer hours on a weekly basis. Exempt salaried employees also may be obligated to work as many hours as required to fulfill their responsibilities.) therefore you may have the ability to work remote as long as your VP has given prior approval. In the event remote work is required 100% of the time or for a defined period of time for a medical accommodation, a full telework agreement must be completed and approved by both your VP and the President / CEO before remote work begins.
Needs to recognize that they have an affirmative duty and responsibility for reporting perceived misconduct, including actual or potential violations of laws, regulations, policies, procedures, or this organization's standards / code of conduct.
The employee shall work well under pressure, meet multiple and sometimes competing deadlines; and the incumbent shall at all times demonstrate cooperative behavior with colleagues and supervisors.
EDUCATION / TRAINING / EXPERIENCE :
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
To perform this job successfully, an individual should have evidence of leadership skills, successful interpersonal relations, and accepting increased responsibility in Supervision, Administration, and Education. Two (2) years healthcare business administration or operations required. Must be able to demonstrate management and leadership role with broad governance and supervision of direct reports for at least 2 years. Bachelors degree in healthcare administration, business administration, finance or a related field required.
Knowledge of medical terminology, spherically procedures. EMR reporting capabilities, Meditec preferred. Experience in data analysis and visualization methods preferred.
Effective oral and written communication skills are integral to the position.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence if required. Ability to communicate, in both verbal and written form, complex technical information in understandable terms to management and end user personnel of Sierra View Medical Center. Excellent verbal communication skills required to deal with interpersonal situations in a professional manner. Ability to speak effectively before groups of customers or employees of Organization.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages if required. Analytical skills.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations. Demonstrated ability to be self-directed with excellent organization, analytical and problem-solving skills. This position makes judgments and takes reasonable action required to accomplish project objectives with minimal direct supervision.
Effective time management skills to permit working in a fast-paced, results-oriented environment. Orientation to detail. The position requires significant capacity to manage multiple competing objectives. To perform this job successfully, an individual should have basic computer skills with using an EMR and Microsoft Office Products such as Outlook, Excel, Word and PowerPoint"
LICENSURE / CERTIFICATIONS :
N / A
Responsibilities and Essential Functions :
b. Demonstrates knowledge of Hospital and departmental policies and procedures.
c. Provides ongoing monitoring of audit reports, collaborating with other departments, facilitating the problem-solving process by proposing alternative solutions.
d. Assists Department Director, as needed.
a. Provides staffing support as requested by Director, i.e. scheduling flexibility, working extra shifts on short notice, low census days.
b. Demonstrates ability / flexibility to assist in unusual operational situations, i.e. temporary reassignment.
c. Promotes an atmosphere for open communication with respect for the individual.
d. Accepts and supports changes in a proactive positive fashion.
e. Interpersonal relationships demonstrate an understanding of personal responsibility to represent Nursing and Sierra View Medical Center in a courteous, helpful and productive manner.
f. Participates in Quality Assurance activities and integrates findings into practice.
g. Demonstrates sensitivity and awareness of patient's rights in handling confidential patient information.
11 Models appropriate communication and assists other staff in the identification of appropriate communication channels and methods.
a. Collaborates with Department Directors regarding disciplinary actions.
b. Delivers disciplinary actions as assigned by the Director.
14 Performs or delegates routine observation and chart audits as assigned in collaboration with Director and Clinical Manager
15 Ensures daily OR monitoring compliance with , i.e. room temps, crash and MH carts, sterilizer logs.
SURGICAL SERVICES OPERATIONS MANAGER SPECIFIC DUTIES :
