What are the responsibilities and job description for the Festival Box Office Associate position at SIFF?
About Us
About the Position
Our Mission
To create experiences that bring people together to discover extraordinary films from around the world. It is through the art of cinema that we foster a community that is more informed, aware, and alive.
Diversity, Equity, Inclusion and Social Justice
SIFF believes that valuing and pursuing diversity, equity, inclusion and social justice is vital to our mission. We are dedicated to improving racial equity and social justice within our organization and our community. SIFF uses our unique position to share diverse stories and voices through our operations and impact while promoting accessibility for all people. We strive to foster diverse perspectives, equity and inclusion in all facets of our organization, from board to volunteer, from artist to audience and beyond.
SIFF is committed to...
Making our organization's culture more inclusive and affirming, acknowledging Seattle's Indigenous heritage, and creating more racially equitable and socially just outcomes both within our organization and through our community impact.
Reporting to the Festival Box Office Assistant Manager, FESTIVAL BOX OFFICE ASSOCIATES provide every customer with a top-notch experience over the phone, via electronic communication, and in person. Box Officers are responsible for festival ticket and pass sales, voucher redemption and customer service.
DATES OF EMPLOYMENT: May 16 - 25
REPORTING RELATIONSHIP: Festival Box Office Assistant Manager
COMPENSATION: $20.76/Hour
PRIMARY DUTIES & RESPONSIBILITIES:
- Accurately and efficiently sell tickets, gift certificates, memberships and passes
- Open/Close box office, reconcile cash drawer, provide daily transaction reporting
- Provide excellent customer service and positive cinema going experiences to all SIFF customers and guests
- Assist customers with purchasing and viewing virtual cinema via email and phone when needed
- Provide information about SIFF and SIFF’s programs to customers and guests
- Other duties as assigned
IDEAL QUALIFICATIONS
- 1 years experience in customer service; ticketing experience a plus
- 1 years experience with cash handling
- Superior customer service skills
- Ability to multitask and think on your feet
- High comfort level with computers and POS systems
- Ability to work a flexible schedule consisting of nights, weekends and holidays
- Strong communication skills
IDEAL CANDIDATE WILL
- Demonstrated ability to work with diverse, creative personalities
- Ability to work effectively alone and with a team
- Ability to maintain confidentiality with information
- Be organized and detail oriented
- Have strong problem solving skills
TO BE CONSIDERED
- Please apply online.
- Attach your resume detailing all relevant professional and lived experience to the role.
- Attach a cover letter stating why you’re interested in SIFF and how your professional experience qualifies you to be successful in the role.
- Note: Our hiring teams appreciate and hold more value for self-written cover letters. AI generated cover letters are easy to spot and prevent us from getting to know the real you!
- All attachments must be in PDF format.
AAP/EEO Statement:
SIFF provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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Salary : $21
