What are the responsibilities and job description for the Assistant Vice President, IT Specialist position at SIFMA?
We are seeking a mid-level IT Specialist with 7-10 years of experience and expertise in Microsoft 365 and cloud-based tools to enhance staff productivity, provide application support, deliver training, and manage vendor relationships. This role requires exceptional communication skills, multitasking abilities, and a proactive, team-oriented mindset. Additionally, this position will provide general helpdesk and hardware support (10-15% of the time) as needed to ensure smooth IT operations.
Responsibilities:
- Administer, configure, and optimize Microsoft 365 applications (Teams, SharePoint, OneDrive, Power Automate, Outlook, etc.).
- Research and implement best practices for maximizing efficiency using Microsoft 365 and cloud tools.
- Ensure seamless integration, accessibility, and security of cloud-based applications.
- Conduct engaging training sessions and workshops to enhance staff adoption of Microsoft 365 and IT tools.
- Provide clear and effective technical support to resolve software and application-related issues.
- Develop user-friendly documentation, FAQs, and guides for self-service support.
- Serve as an IT liaison, bridging the gap between technical teams and end users.
- Manage invoices and vendor relationships, ensuring service quality and cost-effectiveness.
- Oversee software licensing, contracts, and procurement of IT software tools.
- Evaluate vendor performance and negotiate improvements and renewals.
- Ensure best practices for security, compliance, and data protection within Microsoft 365 and cloud platforms.
- Assist in access control, policy enforcement, and security monitoring.
- Provide basic troubleshooting for hardware and network-related issues.
- Assist with device setup, configuration, and maintenance (laptops, desktops, printers, peripherals).
- Support basic network connectivity issues and escalate complex problems as needed.
- Work with IT teammates to ensure efficient ticket resolution and end-user satisfaction.
Qualifications:
- 7-10 years of IT experience, preferably in a mid-sized or enterprise environment.
- Strong expertise in Microsoft 365 administration (Teams, SharePoint, Power Automate, etc.).
- Experience with cloud services, SaaS applications, and system integrations.
- Knowledge of IT support, troubleshooting, and security best practices.
- Vendor management experience, including contract negotiation and procurement.
- Basic experience with hardware troubleshooting and end-user support.
- Outstanding communication and interpersonal skills—able to explain complex IT concepts to non-technical users.
- Strong time management and multitasking abilities.
- A collaborative team player with a proactive, problem-solving mindset.
- Ability to lead initiatives and work both independently and as part of a team.
- Enthusiastic, adaptable, and passionate about helping staff leverage IT tools effectively.
- Microsoft 365 certifications (MS-900, MS-700, or equivalent).
- PowerShell or automation scripting experience.
- Basic networking knowledge and ITIL framework familiarity.
About us:
SIFMA is the leading trade association for broker-dealers, investment banks and asset managers operating in the U.S. and global capital markets. On behalf of our industry's one million employees, we advocate on legislation, regulation and business policy affecting retail and institutional investors, equity and fixed income markets and related products and services. We serve as an industry coordinating body to promote fair and orderly markets, informed regulatory compliance, and efficient market operations and resiliency. We also provide a forum for industry policy and professional development. SIFMA, with offices in New York and Washington, D.C., is the U.S. regional member of the Global Financial Markets Association (GFMA).
Benefits Include:
- Medical, Dental, Vision Insurance Plans
- Life and AD&D Insurance
- Short-Term and Long-Term Disability Insurance
- 401(k) with employer contribution
- Generous paid time off and holidays
- Eligible to work remotely (up to 2 days per week)
- Mobile Subsidy
- Commuter Subsidy
Salary range: $130,000-$150,000
How to apply:
Please apply directly via our Careers Site or send your cover letter, resume, and salary requirements to careers@sifma.org and indicate “IT” in the subject line of your email.
SIFMA is an Equal Opportunity Employer and encourages interested individuals to apply.
Salary : $130,000 - $150,000
