What are the responsibilities and job description for the Technical Instructional Designer Job at Sift Science, Inc in Raleigh position at Sift Science, Inc?
About the Team :
We're people that are passionate about making the internet a safer and more trusted place for all. We love the trust and safety space and want to teach companies how they can protect themselves, their users and create frictionless experiences for legitimate consumers. We are seeking a dynamic and experienced Technical Instructional Designer and Trainer to develop and execute strategies enabling our teams, customers, and partners to maximize the value of our Sift Console and Platform. This role will be pivotal in bridging technical expertise with business objectives, ensuring that internal teams, partners, and customers have the resources, training, and support needed to succeed.
What you'll do :
Technical Training Development :
- Design and implement a comprehensive technical training program for a technical audience, including customer experience, sales engineering, customers, and partners.
- Collaborate with stakeholders to align training initiatives with business goals and product roadmap.
- Develop and deliver training content on product usability, functionality, and troubleshooting.
- Create and update training materials when new features are added, or existing features are changed.
- Implement continuous development training to ensure consistent baseline knowledge.
Certification :
Content Creation :
Performance Measurement and Optimization :
What would make you a strong fit :
Education : Bachelor's degree in Computer Science, Information Technology, and / or enablement related field / training and learning development for a SaaS company that included teams of technical customer-facing roles.
Experience :
Technical Skills :
Why Join Sift?
If you're ready to make a significant impact by empowering teams and partners with the technical knowledge and tools they need, we'd love to hear from you!
