What are the responsibilities and job description for the Catering Account Manager position at Sifted?

About Sifted

Jess Legge and Kimberly Lexow were masters of the 9 to 5 - working at a high-growth tech start-up, with one question : Could the work lunch be better?

It's an expectation these days that work is hard and fast. But lunch doesn't have to be that way. Imagining an office where employees want to stick around and share a table of inspired food, Legge and Lexow founded Sifted in 2015.

Since then we've delivered millions of meals to Fortune 500s and high-growth startups across the US. When COVID-19 hit, our clients needed a partner to help them manage their new normal. That's when we created our virtual team building experiences. Now as companies fully embrace the future of a flexible workplace, Sifted has become a comprehensive employee experience partner offering both in-office catering services an extensive portfolio of engaging virtual experiences for distributed teams.

We use 7 core truths as the framework of our employee engagement programs and team culture :

Good food is powerful
Simple food is the best food
We support regular people with big ideas
We make mistakes and evolve
We appreciate people's differences
We seek, listen and implement feedback quickly enthusiastically
We are our clients' biggest fans

Sifted kitchens are zero food waste with all food scraps being composted and all leftovers being donated everyday. Since launching our donation program, Sifted has donated over $3M in lunches to those who experience food insecurity in our 6 cities. We believe that as our company grows, so does our responsibility therefore we're constantly looking for ways to improve sustainability and protect our natural resources.

Want to learn more about Sifted? Click here to visit our website!

About the role

Sifted is seeking an energetic, detail-oriented Account Manager to serve as the on-site liaison for our biggest client in the Seattle area.

In this role, you will be responsible for launching and managing the entire account, ensuring a seamless experience across multiple distinctive service lines within the onsite eatery. Your responsibilities will include building and maintaining a strong client relationship, managing the front-of-house team, keeping spending within budget, and providing regular performance updates to our client.

If you excel at balancing client satisfaction with operational efficiency, and you have a knack for communication and leadership, we'd love to hear from you.

This position requires a reliable vehicle, valid driver"s license and auto insurance.

What you"ll be doing

Serve as the sole point of contact for our onsite eatery client, fostering a long-term relationship built on trust and consistent communication

Implement and enforce best practices to streamline operational processes and maintain high standards of service.

Ensure the client's needs and expectations are clearly understood and met through proactive communication and follow-ups

Lead, train and develop the front-of-house team, ensuring exceptional service delivery that aligns with Sifted's brand values and the client's expectations

Helps ensure that portion sizes are standardized and maintained

Collaborate closely with the Executive Chef and culinary team to address any issues impacting the client experience and execute quality analysis and ensure compliance with food safety and sanitation

Monitor and manage spending to ensure operations remain within the established budget for the client account

Prepare regular reports and performance updates for the client, highlighting successes, challenges, and opportunities for enhancement

Coordinate special events outside of lunch such as breakfasts, afternoon snacks and happy hours and ensure catering orders are distributed and updated clearly for all departments

Create and post the schedule for hourly FOH personnel

Assist with management of events equipment, décor, supplies and storage spaces

Ensure accuracy in signage for menus, ingredients and allergens

Our ideal candidate

Proven experience in account management, client services, or a similar role, within the hospitality or food service industry

Experience with opening corporate dining concepts and creating and implementing processes

Strong interpersonal and communication skills, with the ability to build rapport quickly with clients and team members

Is operationally minded : exhibits strong follow-through on tasks and progress; flexes between a granular attention to detail and big-picture thinking; balances decisiveness and patience in time-sensitive situations

Excellent organizational and multitasking abilities, capable of managing budgets and operational details simultaneously

Energetic, adaptable, and capable of thriving in a fast-paced environment

Comfortable with feedback and eager to learn and grow within the role

Is experienced with Google apps (Gmail, Google Drive), Microsoft Office, Slack

Perks benefits

Compensation : starts between $65-70k per year yearly bonus tied to goal achievement

Company-sponsored health insurance plans, including 100% company-paid HDHP, as well as vision dental opt-in

Unlimited paid-time-off; 10 paid company holidays; paid winter break from Dec 24-Jan 1.

Monthly cell phone usage reimbursement

Free lunch during meal service

100% mileage reimbursement

Opportunities to take on larger roles within our organization learn with a fast-growing start-up

Eligibility : This position must maintain ServSafe Food Manager certification

Work environment : This position is based in a client"s office / commercial kitchen

Physical requirements : This position requires the ability to lift up to 50 lbs; this position requires sitting for up to 4 hours at a time

PI261594002

Salary : $65,000 - $70,000

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Catering Account Manager

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