What are the responsibilities and job description for the Training Manager - Ocular Surface position at Sight Sciences?
Description
We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law.
Overview: The Training Manager is responsible for the implementation of the Training & Development curriculum for the field sales organization. This individual is responsible for content development, curriculum design, sales skills training and the execution of Ocular Surface Portfolio Training (OPT). This role will focus on providing 1:1 and classroom coaching as well as providing written feedback on performance during training. Upon request, participate in key customer visits. This individual will work closely with designated Field Trainers to execute training and ensure consistency in training expectations. This is a sales enablement role with primary responsibilities for supporting the educational needs of the Commercial Organization.
Responsibilities:
- Review training expectations and processes with all new hires
- Provide orientation training sessions in advance of OPT Course
- Ensure Corporate Training expectations are met as a part of orientation
- Responsible for ensuring OPT Course readiness
- Lead OPT agenda development and course execution
- Ensure new hire mentor is assigned and trained on mentor expectations
- Responsible for adopting and incorporating the Sight Sciences Selling Framework (Challenger)
- Work with key stakeholders (Marketing, Mkt Access, Surgical T/D) to develop and revise new hire training and continued education content
- Work within the existing LMS format and structure to execute asynchronous learning modules
- Develop and document best practices to advance Training & Development curriculum
- Work cross-functionally to create workshops and role-play in support of Sight Sales Meetings and Regional training
- Collaborate with internal and external stakeholders, shaping sales training needs based on business strategies, new product launches, environmental changes, and competitor insights
- Support new product launch initiatives in collaboration with Marketing and Commercial partners
- Leverage the GROW model to provide verbal and written feedback on performance
- Responsible for leveraging the Field Coaching Report (FCR) to provide feedback on field based training activities
- Upon request, provide continuing education for tenured field representatives
- Establish a consultative relationship and communication cadence with Sales Leadership
- Enhance individual development by participating in external Training and Development Continuing Education advancement programs
- Align Training and Development (T/D) objectives with overall commercial objectives and sales execution plans
- Serve as T/D representative for regional meetings, workstream assignments and commercial initiatives upon request
- Establish best practice sharing with Surgical T/D
- Participate in R/D pre-commercial activities upon request
- Adhere to company and department policies
Skills/Qualifications:
- Bachelor's Degree or equivalent experience required
- Proven track record in field and/or classroom training and the implementation of adult learning principles
- Demonstrated ability to create content and develop curriculum
- Proficiency with technology aids - PowerPoint, Excel, LMS navigation
- 5 years of top tier performance sales experience with ophthalmology and/or optometry
- Experience developing and implementing proprietary selling models
- Ability to demonstrate Sight Sciences Values and Behaviors
- Sales training in medical device or equivalent industry
- Strong relationship building skills
- Excellent curriculum development and presentation skills
- Excellent verbal and written communication skills
- Ability to provide specific and written coaching feedback
- Demonstrated ability to work independently and within a team environment
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law.
