What are the responsibilities and job description for the Usher/Greeter (Full-Time) position at Sight & Sound Brand?
Sight & Sound is an organization comprised of people with diverse talents coming together as one in Christ to tell His story through who we are and what we do. We foster a culture of love for God and love for others, trust and teamwork, and a collaborative environment in which we get to do our best work every day.
The Usher/Greeter position is responsible for providing guests with the highest levels of customer service and safety which includes courteous, timely, efficient seating and aids in guests' overall comfort.
Essential Duties and Responsibilities:
- Provide the highest level of customer service through directing and assisting guests.
- Prepare the House for reception of the guests.
- Interact with Box Office, House and Concessions to resolve customers concerns. Assist with special needs and requests.
- Monitor and assist with restroom and lobby appearance.
- Assist with an emergency situation in public areas involving guests.
- Maintain unity among members of the Guest Services Department.
Prerequisites:
- Strong interpersonal skills
- Good discernment, negotiating abilities, problem solver, approachable, friendly and outgoing
- Physical agility to walk consistently up and down stairs, uneven surfaces, and physically escort guests to their seats
- Exhibiting an awareness of and sensitivity to the guest's perspective
- Exhibiting a desire for each guest to become a Sight & Sound advocate
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
